Customer Success Manager

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.

Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.

Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully .

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

In this role, Customer Success Manager, you will be responsible for implementation, communication, retention and educating our customers in Denmark. The ideal candidate will have a passion for education technology and a deep understanding of how it can impact teaching and learning. The primary focus will be supporting and building customer relationships in order to maximise retention and increase revenue. This role requires a proactive, results-focused and forward-thinking individual with a can do attitude, teaching/presentation experience and good collaboration skills.

Main responsibilities

Join the Customer Success team with a primary focus on individual schools and municipalities within Everway’s education division

Proactive approach to ensure a smooth, efficient deployment of the software for the end user and to facilitate a smooth transition from the New Business Acquisition Team

Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle

Manage database of all existing customers within the remit and through effective networking, continue to add to this existing database

Design and deliver online and in person presentations and workshops on a range of Everway technology, across all subjects and school years

Interpret school development plans and inform all stakeholders how Everway tools support core objectives

Design and deliver customer training, centred on pedagogy and practice

Design curriculum focused content to increase understanding and adoption of Everway tools across all levels of education

Manage queries to ensure a high level of customer satisfaction

Gathering information on installation and usage and reporting to management

Managing the renewal pipeline and providing accurate forecasting to management

Connect and work with a range of industry stakeholders to raise the profile of Everway tools

Be a team player who is flexible and able to collaborate effectively with cross-functional teams, including marketing, sales, and product development and support

Represent Everway in education events, as required

Attend in person meetings with customers, providing in person workshops, when required

Essential criteria

Minimum 3 year customer service experience

Minimum of 1 Year Experience in delivering online and in person presentations, webinars or workshops

Minimum of 1 year’s classroom experience/ education setting experience

Demonstrable track record of successful delivery of education or commercial projects

Willingness to travel to attend conferences, meet with customers, or conduct training sessions as required

Ability to work independently as well as in teams

Fluent in Danish and strong English skills

Desirable criteria

A passion for and understanding of Education Technology (Edtech)

Solid experience with platforms such as Apple, Google or Microsoft

Be familiar with the current state of the education market and the latest trends in education technology

Experience of leveraging external relationships and channel partners to support delivery of goals

Connections within the education community,including an active and engaged professional network (both in person and on social media)

Please submit your application by Thursday 24th July 2026.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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