Product Manager & Technical Support Engineer Textile Division

Product Manager & Technical Support Engineer Textile Division

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands-on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real-life applications.

Your responsibilities

• Manage and develop the product portfolio throughout its full lifecycle (from concept to phase-out) in close collaboration with R&D
• Translate market needs and customer feedback into product requirements and development priorities
• Define product positioning, value propositions, and technical differentiators
• Coordinate product launches, updates, and discontinuations across departments
• Monitor product performance, competitiveness, and profitability
• Provide technical expertise and training to internal stakeholders

Technical & Application Support:

• Deliver on-site and remote technical support (machine trials, testing, troubleshooting)
• Support customers during industrial trials and start-ups
• Analyze technical issues, identify root causes, and implement sustainable solutions
• Prepare and maintain technical documentation and reports
• Act as escalation point for complex technical issues

Collaboration:

• Act as technical interface between customers and internal teams
• Collect and structure customer feedback for continuous improvement
• Support Sales during customer meetings and project discussions
• Participate in customer visits, exhibitions, and industry events

Who are you?

• You hold a Bachelor’s or Master’s degree in Materials Science, Chemistry, Textile Technology, or a related field
• You have experience in product management, technical support, or application engineering within an industrial environment
• You are analytical, hands-on, and solution-oriented
• You combine strategic thinking with a practical, customer-focused approach
• You communicate clearly with both technical and commercial stakeholders
• You enjoy working in an international environment and are willing to travel regularly within EMEA
• You are fluent in English (additional European languages are a plus)