Support Engineer | Trading & Stock Market

Passionate about trading and stocks? Start your IT career where finance meets technology. Turn your passion into your first big opportunity.

Our partner is a leading company in the financial and stock exchange sector, operating in a fast-paced, international, and customer-oriented environment.

As part of its continuous growth, we are looking for a bilingual French/Dutch Support Engineer with a strong business mindset and a real interest in finance, trading, and investment services.

Support Engineer - Tasks & Responsibilities

• Provide first-line support to French and Dutch-speaking clients
• Support customers with business-related and financial requests such as inheritance management, portfolio transfers, and investment-related inquiries
• Understand client needs and provide professional, solution-oriented assistance
• Manage and follow up support tickets and incidents while ensuring SLA compliance
• Collaborate closely with IT and business teams to guarantee efficient issue resolution
• Participate in operational support activities related to infrastructure and internal systems
• Contribute to the continuous improvement of customer support processes and user experience

Support Engineer - Profile

• Fluent in French and Dutch, both spoken and written
• Strong interest in stock markets, finance, trading, and investment products
• Previous experience in customer support, customer service, or IT support is considered a plus
• Business-oriented mindset with excellent communication and interpersonal skills
• Good understanding of IT environments, ticketing systems, and support processes
• Ability to manage sensitive situations with empathy and professionalism
• Proactive, analytical, and solution-driven personality