Bakery Service Crew
About Dough & Grain
Dough & Grain is a modern bakery offering freshly baked breads, pastries and quality baked treats in a welcoming and comfortable environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team.
Responsibilities:
- Customer Service
- Welcome and serve customers in a friendly and professional manner.
- Assist customers with product enquiries and provide recommendations based on their preferences.
- Take customer orders and process payments accurately.
- Handle customer feedback and enquiries professionally.
- Ensure customers have a pleasant experience at the bakery.
- Bakery & Product Handling
- Display breads, pastries and other bakery products neatly and attractively.
- Replenish products and maintain proper product presentation throughout the day.
- Check product freshness, quality and expiry dates.
- Pack bakery products according to company standards.
- Ensure proper handling and storage of food products.
- Cashier & POS Operations
- Operate the POS system and handle cashless/cash transactions accurately.
- Perform opening and closing cashier duties when required.
- Ensure accurate billing and payment collection.
- Assist with daily sales and cashier reconciliation.
- Outlet Operations
- Maintain cleanliness and hygiene standards within the bakery.
- Clean counters, shelves, equipment and dining areas as required.
- Assist with opening and closing of the outlet.
- Support stock receiving, stock arrangement and inventory checks.
- Follow all company SOPs, food safety and hygiene requirements.
- Sales & Upselling
- Promote bakery products, new launches and special promotions.
- Recommend complementary products to customers where appropriate.
- Work towards individual and outlet sales targets.
- Support the team in achieving daily sales performance.
- Teamwork
- Work closely with colleagues to ensure smooth daily operations.
- Assist team members during peak periods.
- Communicate effectively with the Outlet Manager/Supervisor.
- Maintain a positive and cooperative working environment.
Requirements:
- No prior bakery experience is required; training will be provided.
- Previous experience in F&B, bakery, café, retail or customer service will be an advantage.
- Friendly, approachable and customer-oriented.
- Good communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Responsible, reliable and able to work independently when required.
- Comfortable working in a fast-paced retail/bakery environment.
- Able to work shifts, weekends and public holidays.
- Basic English communication skills.
- Food Hygiene Certificate is an advantage.