Customer Service Staff

About the company

Summary Crystal Code Co., Ltd is a software development company with its namesake approach of three-dimensional thinking upon various stages and levels of application design and development. We maintain in-house products that are in the FinTech space while also having anchor, long-term clients around the world across Asia and Europe in the Blockchain space. We...

Requirements

• Minimum 1–2 years of previous customer service experience, preferably in a tech or fintech environment.
• Advanced English proficiency (Typing); able to communicate clearly and professionally with international clients across Asia and Europe.

• Able to handle customer escalations calmly and effectively — de-escalate complaints, coordinate with internal teams, and follow up to ensure resolution.

Other

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