Tech Support Officer

Responsibilities:

Provide prompt technical assistance to internal staff or clients via email, phone, or in person for hardware, software, network, and system issues. Install, configure, and update operating systems, applications, and hardware peripherals (computers, printers, routers). Set up user accounts, manage permissions, enforce security protocols, and assist with password resets or network access problems. Log, prioritise, and track support requests using a ticketing system, escalating complex issues to specialised IT engineering teams when necessary. Create basic end-user documentation, FAQs, and guides, and assist in onboarding new employees on company IT systems and security practices.

Requirements:

Minimum qualification of OND. 1 year of previous experience in a similar role.