CBMM Payments Operations Specialist

What is Cobre and what do we do

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for:

As a CBMM Payments Operations Specialist, you are the operational engine behind Cobre's cross-border payment flows that run outside automated rails. You'll own the end-to-end execution of manual payment corridors—from onboarding beneficiary counterparties to confirming settlement—acting as the critical link between our clients and our banking and liquidity partners across non-standard corridors like China, Hong Kong, and Europe.

This is a client-facing, execution-heavy role where attention to detail, communication speed, and a high degree of ownership are non-negotiable. You will represent Cobre's reliability in every payment you process.

What would you be doing:

Counterparty & Beneficiary Management

Create and maintain counterparties for payment destinations where automated rails are not yet available, including corridors to China, Hong Kong, and Europe

Proactively liaise with clients to collect all required beneficiary information: account numbers, SWIFT/IBAN details, bank addresses, intermediary bank data, and any corridor-specific fields

Validate completeness and accuracy of counterparty data before submission to banking partners

Maintain organized, up-to-date records of all counterparties and their associated documentation

Flag missing or inconsistent information early to avoid payment delays

FX Quoting & Client Communication

Provide real-time FX quotes to clients via WhatsApp, Slack, or email for flows that operate outside Cobre's automated pricing engine

Coordinate with the CBMM desk to obtain competitive rates and communicate them to clients within agreed response-time standards

Confirm client acceptance of quotes and ensure proper documentation of agreed terms before executing

Manage client expectations around execution timelines, settlement windows, and cut-off times for each corridor

Payment Execution via Partner Portals

Execute approved cross-border payments by logging into partner banking portals on behalf of clients

Review all payment instructions carefully before submission: amounts, currencies, beneficiary details, value dates, and payment references

Ensure every payment is processed within the client's required window and in accordance with Cobre's operational controls

Maintain a clear log of all payments initiated, including timestamps, portal references, and confirmation numbers

Payment Monitoring & RFI Management

Actively monitor the status of in-flight payments by coordinating with partner banks' and providers' customer service teams

Respond promptly to Requests for Information (RFIs) from correspondent or beneficiary banks, gathering required documentation from clients and submitting within deadlines

Escalate stuck or delayed payments proactively and track resolution end-to-end

Keep clients informed of payment status in real time, ensuring no client is left waiting for an update

Proof of Payment & Documentation

Obtain official proof of payment (SWIFT confirmations, payment receipts, bank acknowledgments) for every executed transaction

Deliver proof of payment to clients promptly upon settlement

Maintain organized records of all payment confirmations aligned with Cobre's reconciliation and audit requirements

What do you need:

Required Experience

2–4 years of experience in cross-border payments operations, trade finance, international treasury operations, or correspondent banking

Hands-on experience executing wire transfers through banking or PSP portals

Familiarity with SWIFT messaging, IBAN/CLABE structures, and international payment formatting requirements

Experience dealing with RFIs and correspondent bank inquiries on cross-border transactions

Exposure to payment corridors in Asia (China/HK) or Europe is a strong plus

Understanding of AML/KYC requirements as they apply to beneficiary creation and payment processing

Operational & Communication Skills

Exceptional attention to detail — you catch a wrong digit in an account number before it costs a client a failed payment

Fast, clear written communicator in both English and Spanish; comfortable managing client conversations on WhatsApp or Slack with professionalism

Strong organizational skills — you manage multiple open payments simultaneously without losing track of status on any of them

Calm under pressure: you execute carefully when markets are moving and clients are waiting

Proactive by default — you follow up on pending items without being asked