Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting . Our focus is to connect clients with high-quality solutions , talent and ambitious opportunities worldwide.
As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Senior IT Manager
Location: Remote (Bogota)
Language: Proficiency in English is required as we are a global business
About the role:
This is a senior, trusted Senior IT support role for a highly capable professional who enjoys autonomy, ownership, and direct exposure to executive decision-making.
As Senior IT Support Lead, you will act as the primary IT authority for your BTG+ LATAM region supporting employees, resolving complex technical issues, and ensuring a high-quality workplace technology experience. You will work independently, without direct reports, while partnering closely with the CIO and global IT colleagues.
This role is ideal for someone who wants to stay hands-on technically, have real influence, and clearly progress toward regional IT management and leadership over time.
What You’ll Be Responsible For:
Day-to-Day IT Support & Ownership
Be the main point of contact for IT support within your region
Be the escalation point for all regional IT-related cases that require hands-on troubleshooting and problem solving when needed
Resolve Tier 1 / Tier 2 / Tier 3 issues across devices, operating systems, identity, and collaboration tools
Collaborate with the Global 24x7 IT Services Desk and Operations Team to provide end-user services where necessary
Take full ownership of incidents from start to resolution, leveraging internal IT structure when needed, ensuring clear communication and follow-through
Deliver a proactive, professional, friendly, and reliable support experience to colleagues; manage stakeholder expectations at all levels with clear and consistent communication
Workplace & End-User Technology
Support laptops, peripherals, operating systems (Windows & macOS), and productivity tools
Manage new user onboarding setups and offboarding in line with global standards
Maintain accurate IT asset and equipment records
Security, Risk & Standards
Apply and reinforce global IT security controls and policies locally
Support audit activities, access reviews, and security incident response where needed
Act early on risks, recurring issues, or non-standard practices
Vendors & Local Coordination
Work with local or regional vendors, service providers, and hardware suppliers
Support logistics, equipment procurement, and warranty handling
Expand, mature, and maintain equipment supplier networks to meet business’ needs, including Amazon Business marketplace (if applicable).
Continuous Improvement & CIO Partnership
Identify trends, root causes, and opportunities to simplify or improve IT services
Document processes and contribute to global IT standards and runbooks
Provide regular insight to the CIO on service quality, risks, and improvement opportunities
Participate in global IT initiatives as the regional execution lead
Who We’re Looking For
Essential Experience
8+ years of experience in IT support, workplace technology, or service delivery
Proven ability to work independently and confidently without direct supervision
Strong technical experience with:
Windows and macOS
Microsoft 365 (Entra ID / Azure AD, Intune, Exchange, Teams)
Endpoint and device management
Experience working with global or distributed teams
Professional-level English communication skills (written and spoken)
Valued Strengths
Experience supporting international organisations (UK, US, or Europe)
ITIL or service management knowledge (certification helpful, not required)
Exposure to security tooling, audits, or compliance environments
How You’ll Succeed
You take ownership and don’t wait to be told what to do
You enjoy solving complex problems and supporting others
You communicate clearly, calmly, and professionally—even under pressure
You’re comfortable working directly with senior leadership, including the CIO
You think beyond today’s issue and look for long-term improvements
Career Progression Path
This role is intentionally designed a s a stepping stone into regional technology leadership.
Potential Progression: Senior IT Support Lead → Regional IT Manager
Over time, and as the organisation grows, this role can evolve to include:
Formal responsibility for IT operations across multiple LATAM countries
Line management of regional IT staff or vendors
Ownership of regional IT budgets and planning
Greater involvement in regional technology strategy and transformation initiatives
Acting as the primary technology partner to regional business leadership
Why Join Us
High trust, high autonomy role
Direct exposure to CIO-level leadership
Clear career growth into regional IT management
Fully remote with global collaboration
Opportunity to make a visible impact across the organisation
Req ID: 18151
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'