Technical Support Engineer

cementing in location Muscat, Masqat, Oman

Do you like working in collaborative teams and solving critical issues?

Do you enjoy being part of a successful team?

Join our team!

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production, and maximize reservoir value. Our Pressure Pumping team are experts in Cementing, Coil Tubing, and Stimulation.

Partner with the best

The technical support engineer ensures Baker Hughes delivers flawless execution by providing technical support to the service delivery organization and sales organization when needed in pre-planning, job execution, and post-job analysis.

As a technical support engineer – cementing, you will be responsible for:

Ensuring compliance with the Manage the Job Cycle (MJTC) process

Being subject matter expert for your area of support

Providing technical support to the field through different media (online, phone calls, and technical papers)

Providing 24/7 support for critical operations in the field when needed

Sharing knowledge across the organization by submitting best practices, case histories, and lessons learned to the knowledge management database

Following up on field failures that require technology involvement and ensuring that the learning is shared across the field

Raising an alert across the service delivery organization whenever an unfamiliar technical issue arises on a job

Coaching other technical resources in their area of expertise

Communicating to engineering and technology organizations on issues and lessons learned related to different technologies

Performing profit/loss specific responsibilities

Handling special projects as required

Fuel your passion

To be successful in this role you will:

Have a bachelor's degree in engineering (master's degree is a plus)

Have 15+ years of experience in cementing

Have experience in CemFacts, CemVision, and IsoVision for 10+ years

Have experience in foam cementing systems for 10+ years

Have strong analytical and problem-solving skills

Have the ability to develop and mentor small technical teams

Have thorough understanding of profit/loss technology and service delivery requirements

Be able to work in a 24/7 service environment, based on an agreed shift schedule

Have good communication skills, both verbal and written, in English

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Advisor - Technical Support Engineering

About us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner, and more