Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

The Vetify Fulfillment Representative (Sr Customer Support Rep) will assist end-users in maximizing the value of the Avetta platform by supporting compliance workflows, verifying documentation, and resolving inquiries across multiple service channels. This role plays a critical part in ensuring supplier success and satisfaction through timely, accurate, and professional support. This position requires full fluency in both French and English, both verbally and in writing.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance.

Pay rate: $18.50 USD/hour

This position starts on August 10 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Guide suppliers through Avetta’s products and assist with navigation, task completion, and compliance workflows

Own the supplier experience by managing assigned accounts and building strong, trust-based relationships

Proactively monitor supplier progress and follow up to ensure timely completion of compliance tasks

Verify technical and regulatory documents submitted by suppliers, including insurance certificates and safety documentation

Record and track customer inquiries, complaints, and feedback in internal systems (e.g., Salesforce)

Collaborate with internal departments to resolve customer requests and escalate issues as needed

Identify and document product defects and usability gaps reported by users

Handle and resolve customer complaints with professionalism and empathy

Uphold Avetta’s core values by delivering respectful, fair, and knowledgeable service in every interaction

Regular and predictive attendance

IDEAL EXPERIENCE, EDUCATION & TRAINING:

1–2 years of experience in customer service, preferably in a SaaS or cloud-based environment, Avetta-specific experience preferred

Strong communication skills, both written and verbal

High attention to detail and ability to multitask in a fast-paced setting

Proficiency in desktop productivity tools (e.g., Word, Excel)

Aptitude for learning new software systems and business processes

Self-motivated with a passion for helping customers

Bachelor’s degree preferred; Associate degree considered