Clinical Operations Specialist
01Health is at an inflection point. The platform is built, revenue is accelerating, and we're moving from a single-specialty company into a multi-vertical specialist healthcare platform, with AI as embedded clinical infrastructure. It started in dentistry with two products: 32Co, the UK's highest-rated clear aligner system, and Aerox Health, the first end-to-end platform for dental sleep medicine. Backed by Tier 1 investors, we're scaling across the UK and into the US, with new verticals already in testing. What's happening at 01Health right now Balderton-backed Series A company 90% of UK patients can reach an 01Health clinic within 30 minutes 4.98★ rating from the dentists who use us Aerox Health, our Sleep product, is ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist (UK and US) US expansion live New verticals being tested and prototyped As a Clinical Operations Specialist, your mission is to ensure every dentist we support has a seamless, high-quality, and genuinely delightful experience from start to finish. From day one, you’ll be a key player in our clinical support team, supporting dentists throughout their case journey. As a frontline team member, you’ll also contribute to mapping out improvements to our service as we scale. This is a great opportunity for someone with a dental healthcare background who is passionate about innovation in healthcare and wants to learn and grow quickly. You’ll get exposure to many areas of a fast-growing health-tech startup, work closely with members of our senior team, and make a real difference to thousands of dentists, patients and orthodontists as we scale our brilliant service.
What you'll be doing Delivering an exceptional case experience to dentists and orthodontists working with 32Co. Acting as a key member of our clinical support team - answering dentist questions, handling problems, and finding solutions. Identifying areas for improvement and opportunities to scale the function. Being hands-on with clinical and operational challenges - spotting issues early and helping shape clear, workable solutions. Being the voice of our dentists, ensuring their needs are clearly understood and advocating for service excellence in cross-functional decisions.
Who you are A qualified dentist or an experienced dental healthcare professional (3+ years). Strong verbal and written communication skills in English. Experience working within a corporate or health-tech environment is desirable. Proactive, resourceful, and comfortable figuring things out independently. Highly empathetic with a strong customer-centric mindset - you instinctively know what “unreasonably excellent” feels like. An excellent communicator, both in writing and on the phone A natural problem-solver who enjoys getting to root causes and designing thoughtful solutions. A team player, confident working with a range of internal and external stakeholders. Comfortable operating in the organised chaos of a scaling startup. Comfortable working West Coast US hours.
Why join us Opportunity to work on a health technology product solving a multi-billion dollar problem. Be part of a collaborative and inclusive work environment with a culture of teamwork, innovation and creativity. Have access to the latest tools and technologies. Opportunities for professional growth and career advancement. Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.