Host & Public Relations (PR) Manager

Job Description

As a Host & PR Manager , you will serve as the face and voice of our establishment, responsible for welcoming guests, maintaining a high standard of hospitality, and managing all aspects of public relations and brand image. You will work closely with the operations, marketing, and events team to create a positive and engaging customer experience.

Key Responsibilities

Greet and interact with customers warmly and professionally.

Manage guest seating, reservations, and special requests with efficiency.

Build rapport with guests and VIPs to encourage repeat business.

Plan and execute public relations strategies to enhance brand awareness.

Represent the company at events, exhibitions, and media functions.

Handle guest feedback and resolve issues with diplomacy.

Collaborate with marketing on social media presence, promotions, and campaigns.

Maintain a positive image of the company through media, community outreach, and customer relations.

Train and lead junior hosts or front-of-house staff, if applicable.

Job Requirements

Proven experience in hosting, customer service, PR, or a related field.

Strong interpersonal and communication skills (verbal and written).

Fluent in English and Mandarin (or other relevant languages, depending on target clientele).

Confident, presentable, and outgoing personality.

Ability to manage multiple tasks and remain calm under pressure.

Knowledge of social media and PR tools is a plus.

Willing to work on weekends, evenings, and public holidays.