Customer Success Representative

Are you already thriving in customer retention, or looking to take your call centre career into a role where your results are recognised and rewarded? If you love influencing customer decisions, overcoming objections, saving customers, and working towards targets in a fast-paced phone-based environment, this is your chance to accelerate your career.

Join hipages as a Customer Success Representative and work with tradies who have just joined Australia's #1 digital platform, connecting homeowners with trusted tradies. You'll drive high-value conversations, build strong customer relationships, uncover needs, overcome objections, and help tradies maximise the value of their membership—all while using the retention and customer engagement skills you've developed in a contact centre environment.

What you'll be doing:

Onboarding new tradies and guiding them through their first experience on the platform

Conducting outbound engagement and nurture calls to support customer success

Re-engaging tradies who have become inactive and helping them maximise their return on investment

Having meaningful conversations to overcome objections and encourage ongoing platform engagement

Educating tradies on best practices and providing tailored recommendations

Managing and tracking customer performance and campaign activity

Assisting with service-related enquiries and account management activities

Supporting the wider sales team where required

Meeting and exceeding daily, weekly and monthly KPI targets

What's in it for you:

$65,000 + Uncapped Commission (OTE $93,000)

Monthly commission payments and daily incentive opportunities

Sydney CBD location with hybrid flexibility available after training

Free breakfast and snacks provided in the office

High Achievers Club and regular team rewards

Supportive and friendly office environment—a team that wants to see each other succeed

Join an award-winning employer with a strong team culture

Clear career progression pathways into Account Management, Customer Success Management, Team Leadership and Sales roles

Ongoing training and development to help you build a long-term career

What we're looking for:

Ideally you have previous experience in a high-volume call centre, particularly within customer retention, loyalty, save teams, renewals or outbound customer engagement

Confident handling objections and influencing customer decisions over the phone

Strong communication and relationship-building skills

You thrive in a target-driven environment and enjoy achieving and exceeding KPIs

A resilient, positive and customer-focused mindset

Strong organisational skills and attention to detail

A genuine desire to help customers succeed and deliver positive outcomes