QUALITY TECHNICIAN

Job Description:

The Quality Technician supports quality operations through DMR/RMA processing, inspection and verification of non-conforming materials, and quality documentation. The role also involves rework activities, quality containment, and support for corrective and preventive actions to ensure compliance with customer and company requirements.

1. Perform DMR/ RMA/ Refurbishment box opening and verify returned or rejected parts against supporting documentation.
2. Conduct DMR/RMA verification, inspection, and documentation including taking photos of non-conforming parts.
3. Maintain quality records, inspection reports, and supporting documentation.
4. Recommend non-conforming parts for rework and coordinate the issuance of job travellers to support rework activities.
5. Follow up and coordinate on rework job travellers to ensure rework activities are initiated and completed in a timely manner.
6. Ensure proper identification, segregation, and control of non-conforming parts and rework activities.
7. Perform purge and screening activities on Finished Goods (FG) and Work-in-Progress (WIP) inventory for parts affected by quality issues.
8. Coordinate with Production and Stores personnel to conduct screening activities in support of quality containment efforts.
9. Assist QA and QC in preparing parts for failure analysis and investigation.
10. Assist in customer complaint investigations and follow-up activities.
11. Prepare quality reports, defect summaries, and data for monthly review
12. Ensure compliance with company quality procedures, work instructions, and safety requirements.

Requirements:

• Diploma or Certificate in Quality Management, Engineering, Manufacturing, or a related field.
• Technical or vocational qualifications are an advantage.
• 1–2 years of experience in Quality Control (QC) or Quality Assurance (QA) is preferred.
• Experience in manufacturing or production environments is an advantage.
• Familiarity with quality inspection and testing procedures.