Operations Supervisor
The United States District Court for the Western District of North Carolina is accepting applications for an Operations Supervisor for the Charlotte, NC divisional office. This is a supervisory position.
Major duties
Supervise employees involved in operational activities, including assigning and reviewing work, evaluating performance, maintaining employee records, and recommending disciplinary actions. Develop and conduct employee performance evaluations. Assist in developing work standards. Supervise, delegate, and prioritize workload. Implement staff procedures and conduct staff meetings. Oversee office functions. Identify issues and resolve disputes. Make recommendations regarding employee appointments, promotions, and separations. Develop and execute detailed training grids for new staff Including training staff on policies, procedures, and internal controls. Supervise court operations. Coordinate and communicate office procedures with unit executives, managers, judges, and chambers staff. Oversee records and mail management activities. Oversee receipt and review of incoming documents for conformity with federal and local rules. Monitor data quality assurance activities, including case opening and closing. Guide staff involved in trouble-shooting problems with automated case management systems. Arrange for or provide CM/ECF employee training and test and evaluate new case processing versions. Assist attorneys and their staff with electronic documentation filing. Ensure that monies received are receipted and designated staff completes appropriate reconciliation process. Act as backup for reconciliation as needed. Ensure compliance with internal financial controls. Assist with duties associated with attorney admissions and naturalization ceremonies, as applicable. Work closely with other Operations Supervisors to assist in problem-solving, forward planning, including procedural review and creation. Communicate and respond to management requests regarding operations. Answer procedural questions for judges, staff, and the public. Provide customer service and resolve difficulties while complying with regulations, rules, and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Handle confidential and sensitive information appropriately. Provide Courtroom Deputy backup coverage as needed for both Magistrate and District Court. Travel to divisional offices on a regular basis and traveling for conferences and training will be required. Other duties as assigned.
Qualifications
LEADERSHIP QUALIFICATIONS The court is looking for a strong leader dedicated to providing the highest level of customer service to judicial officers, attorneys and litigants. The court is also searching for a candidate committed to employee development and to helping employees expand skill sets to achieve individual and team goals. Top applicants will have experience motivating both new and tenured employees and be ready to evaluate how the divisional office should be organized to best meet the changing needs of the court. Top applicants should also be committed to using technology to further the mission of the court and to increase efficiency during lean budget times. ADDITIONAL QUALIFICATIONS Prior U.S. District Court experience is required. Must possess at least three years of progressively responsible administrative, technical, professional and supervisory or managerial work experience which provided an opportunity to acquire: (a) skill in developing interpersonal work relationships needed to lead a team of employees, (b) the ability to exercise mature judgement, and (c) a thorough knowledge of the basic concepts, principles, policies, theories of management and the ability to understand the managerial policies applicable to the court. A performance history that demonstrates proven skills in management practices, administrative processes and court procedures with a working knowledge of legal and court terminology. A performance history that demonstrates strong attention to detail and adherence with established operational practices and procedures. Ability to communicate effectively and timely with others, both orally and in writing. Ability to organize and prioritize work to meet deadlines, maintain confidentiality, and interact tactfully with chambers, attorneys and individuals within the court. Proficiency in the use of computers and applicable software applications, particularly Microsoft Office applications and CM/ECF. Must be able to demonstrate experience in managing complex projects. (i.e. NextGen CM/ECF Implementation, DQA systems, or writing /creating operations manuals) Strong organizational and leadership skills and the ability to exercise mature judgement, independent problem solving and conflict resolution skills. Experience working with other agencies and stakeholders. Ability to understand statistical data, and to perform data analysis using various evaluation methodologies and tools. Ability to maintain high ethical standards and a positive work attitude. Ability to lead through change, anticipate evolving needs, and maintain effectiveness in a dynamic work environment. Possess prior supervisory experience or team leader experience. Possess prior experience as a trainer or subject matter expert and reviewing the work of other employees.
Education
A Bachelor's degree is required.
Requirements
The selected candidate will be required to undergo a background investigation.