Technical Support Specialist

Key Responsibilities Technical Support & Operations

Perform first-level technical troubleshooting before escalating issues to engineering teams

Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams

Support operational changes within data pipelines and workflow systems

Execute scripts and automated processes for operational and developer support queues

Run data acquisition and processing tasks through APIs and backend systems

Pipeline Maintenance & System Reliability

Monitor and maintain high-volume data pipelines

Identify system failures, bottlenecks, and workflow inefficiencies

Collaborate with engineering teams to recommend technical improvements and process optimizations

Manage ETL workflows, including data extraction, transformation, and transfer processes

Maintain backend operational reliability and support automated workflow execution

Technical Queue & Backend Support

Act as the primary point of contact for technical operational support requests

Resolve technical issues beyond standard operational troubleshooting capabilities

Conduct technical audits and backend data validation activities

Execute complex database queries to ensure data integrity and operational health

Bridge communication and workflow gaps between engineering and operations teams

Required Technical Skills Programming & Integration

Basic Python knowledge for backend scripting and automation

Advanced SQL skills with experience writing and optimizing complex queries

Experience working with RESTful APIs for data extraction and integration

Ability to manage backend workflows and automation scripts

Data & Workflow Management

Understanding of ETL processes and data pipeline operations

Experience monitoring and troubleshooting automated workflows

Familiarity with operational data systems and backend process management

Qualifications

Senior-level experience in technical operations, system support, data infrastructure, or related technical roles

Strong analytical and problem-solving abilities

Ability to build, improve, and optimize workflows rather than simply follow existing processes

Experience collaborating with engineering and operations teams on technical issue resolution and process improvements

Strong communication and coordination skills in cross-functional environments

Preferred Competencies

Self-driven and proactive approach to problem-solving

Ability to manage multiple technical priorities simultaneously

Strong attention to detail and system accuracy

Comfortable working in fast-paced operational environments

Experience supporting business-critical systems and workflows

Work Environment Hybrid technical and operational support role

Collaboration with operations, engineering, and infrastructure teams

May require weekend support coverage and handling time-sensitive escalations

Fast-paced environment with evolving operational priorities