Infrastructure Engineering Manager

The Role…

The Infrastructure Engineering Manager will be responsible for the management of a team of Infrastructure Engineers (network, server and cloud combined) and management of supplier relationships alongside the Group Head of Infrastructure. The global Infrastructure team at Soho House is responsible for designing, building, deploying and maintaining the network and security Infrastructure for Soho House and its associated fascia’s (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall).

This is a management role and requires a mix of technical knowledge, team management, project management and reporting experience.

The role will be based at the London Support Office (180 Strand, Temple, London WC2R 1EA) with a minimum of 4 days on site; reporting directly to the Group Head of Infrastructure and Cyber Security with whom they will work with to ensure we keep a high security and Infrastructure posture throughout all Soho House & Co entities, properties and systems. The role will be roughly 50% business as usual and 50% project based.

Responsibilities..

Resource/vendor management for Infrastructure contractors and agencies

Ensure Infrastructure projects are delivered successfully, on time and on-budget by all Infrastructure engineers, contractors and agencies

Line Management for Infrastructure Engineers

Working with an Infrastructure project manager; ensure progress of all Infrastructure projects are clearly documented and communicated to stakeholders

Review, approve and cross charge invoices for Infrastructure contractors, agencies and suppliers (Hardware, software/licensing and professional services)

Make technical decisions and resolve technical blockers for various projects and issues with Infrastructure engineers, contractors and agencies

Be technically knowledgeable across various parts of Infrastructure (network, server, cloud, security) whom engineers, contractors and agencies could look up to

Where appropriately permitting; get involved with and assist:

Putting together network bill of materials and scoping of new house openings and refurbishments projects

Configuration and maintenance of Infrastructure (network, server, cloud, security)

Carrying out projects including implementing of new network, server, cloud and security tools/functionality globally without disrupting business operations

Remediate vulnerabilities for all internal and external facing networks

Facilitate remediation of internal and external vulnerabilities with third parties where applicable

Ensure new and existing Infrastructure is documented

Ensure handover of new Infrastructure to in-house team and third-party managed service providers

Ensure third-party managed service providers and internal Infrastructure resources are managing Infrastructure support according to their responsibilities and SLAs

Ensure third-party managed service providers have appropriate knowledge to support our Infrastructure and in case there is a lack; upskilling happens by providing knowledge internally available to us

Research, test, procure and implementation of new technologies and products to meet business requirements and improve way of working

Ensure administration work including change requests, updating and managing Infrastructure/security support tickets are carried out

Carry out due diligence on third party works carried out to ensure all Infrastructure and security requirements are met (Resilience, best practises and security)

Co-ordinate quarterly on-site visits to review Infrastructure

Required Technical Skills..

Extensive Experience working with Networking, Server and Cloud

As much of the following vendor skills/experience as possible required:

SSE: Netskope - Secure Web Gateway/Zero Trust Network Access/Cloud Firewall

NGFW: Palo Alto Networks – Firewalls/Panorama

SD-WAN: Aruba EdgeConnect (Formally Silver Peak)

Aruba Central

Switching/Routing: HPE/Aruba AOS-CX, HPE/Aruba AOS-S, Cisco

Wireless: Aruba AOS-8, Aruba AOS-10/Ruckus

NAC: Aruba ClearPass

Microsoft Windows Server 2012-2025 OS, Applications, Features and Roles

SQL, IIS, Active Directory (All Components), PowerShell

Azure, Office365, Entra ID

VMWare ESXI

RHEL KVM

Mobile Device Management

EndPoint Management

Anti-Virus

SQL, IIS

Required Experience..

Strong leadership skills, with experience training and developing a team

Good stakeholder management

Great/Quick troubleshooting thought process

Strong verbal and written communication skills

High attention to detail

Security design principle conscious

Experience working with large scale (80+ site) MPLS/VPLS/SD-WAN Networks

Experience working in large scale, complex routing protocol configuration network environments

Experience working with Data Centres (covering multiple regions)

Experience working with Cloud Environments (covering multiple regions)

Experience working with SSO/SCIM/OATH/SAML (Okta, ADFS and Azure AD)

Experience working in an environment where a change control process needs to be followed

Able to work under pressure and to tight deadlines in a fast-paced environment

Ability to look at current environments and recommend better ways of working

Flexible schedule

Ability to travel internationally

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Annual Every House Membership

50% off Food & Drink, 7 days a week

Staff Room Rates

Private Health and Dental Care

Weekly Pay

Life Assurance

Up to 50% Staff Discount on Cowshed & Soho Home

In Office Dog Policy on Fridays

Season Ticket Loan

Christmas Office Closure

In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

Free Counselling Sessions

Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.