Senior Sales Specialist

Your tasks

• Handling End to End order cycle follow ups, solving issues and meet customer needs through all stages.
• Follow up with active & inactive customer in order to get a new PO’s with different “SKU’s” to achieve sales target.
• Manage customer graphic requests by make sample analysis or got an art work and sending sample matched SM customer request before manufacturing.
• Provide estimated time of arrival “ETA” information for all orders to SM customers based on availability of “RM” or alternative material client acceptance, Production schedule, Delivery note, invoices status & any related factors.
• Handling & resolving any client issues in order to provide unique customer experience.
• Track customer account balances for credit limits and terms to avoid shipping and billing delays.
• Manage and follow up and deliver pending/undelivered finished goods stock.
• Coordinate with customers and dispatch team to determine appropriate delivery time if delivery is immediately, ensure delivery time is within 24 hours from shipping request.
• Daily, weekly, and monthly verification of collections status, and periodic follow up with clients to meet collections target .
• Track & ensure customers balance confirmation, with timely follow-up, securing required approvals, and maintaining accurate account reconciliation while strengthening client relationships.
• Providing clients with an exceptional level of service relating to all SM products and services
• Achieving customer satisfaction in accordance with international standards.
• Assisting customers in understanding all company products portfolio while identifying solutions to fit their needs to generate more revenue “One stop shop”.
• Analysis & Reports: 5% 20) weekly, monthly quarterly report of sales achieved comparison to sales and periodic notification to meet sales .
• Weekly Summary of all quotation sent VS converted into purchase orders.
• Monthly achievements and challenges with action & result in daily operation.
• Prepare monthly reports to be shared with the customers comparing the monthly allocation percentage compared to the actual order quantity monthly.
• Weekly pending leads, Samples, PO’s, JO’s Report.

Requirements

• Bachelor’s degree in Business Administration from a recognized local institution.
• Excellent Sales growth development, lead generation, Expanding skills. A strong understanding of the sales cycle, sales management, and multiple industries especially paper & carton.
• Proficiency in conducting organizational assessments, analyzing data, and identifying areas for improvement.
• Business Acumen/ Ownership – a solid understanding of the organizations’ industry, market dynamics, and key drivers of business performance is crucial.
• Strong Analytical skills to diagnose organizational issues, identify root causes, and develop data-driven solutions.
• Problem-solving skills to address complex organizational challenges and implement effective solutions. Strong leadership skills to influence and drive change across the organization.
• Strong Communication and Interpersonal skills to engage stakeholders, build buy-in, and facilitate smooth transitions during periods of change.
• Attention to Details – ability to strong attention to details, ensure accuracy, identify and investigate anomalies or errors.
• Excellent Presentation skills to effectively convey ideas, influence stakeholders, and facilitate training sessions. Adaptability – accepts change, understands changes in work tasks, situations, and environment. Excellent verbal and written in Arabic & English languages