Customer Service Trainee

Responsibilities Welcome customers enquiring about mobile issues Basic technical troubleshoot for the handphone and explain it to customers Investigating and resolving customer complaints, technical problems, or other issues efficiently and effectively Ensure data entry of keying of customer’s details and mobile details with accuracy Cooperate closely with technician especially for the handover of mobile handset and customer info

Requirements Love to interact with customers Able to commit retail hours Minimum 6 months of internship period is required What you will get Hands-on experience in troubleshooting and repairing mobile phone Exposure to best practice of customer service procedures Build interpersonal skill