Lead IT Expert

• Salary range 19,075 - 35,425 PLN gross based on the employment contract.
• Annual bonus payment based on your performance.
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
• Recharge Fridays (2 Fridays off per quarter available).
• Take time Program (up to 3 months of leave to use for any purpose).
• Vacation subsidy available.
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more!

Daily tasks

• Design scalable solutions meeting product requirements, business priorities, and enterprise standards within a complex, multi-solution RDT ERP landscape.
• Document and evolve architecture across the product lifecycle, managing Non-Functional Requirements (NFRs), fitness functions, and Architecture Decision Records (ADRs).
• Define conceptual and logical data models, taxonomies, ontologies, and integration pathways.
• Develop, maintain, and drive the product technology roadmap while proactively managing technical debt, evaluating external technology trends, and conducting vendor technical assessments.
• End-to-End Service Governance: Oversee the operational delivery life cycle for ERP solution platforms, ensuring service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are consistently met.
• Service Continuity & Incident Escalation: Act as the major incident escalation point for critical service disruptions; perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives.
• Release & Operations Alignment: Align architectural change roadmaps with IT Service Management (ITSM) operational models, change management workflows, and zero-downtime deployment strategies.
• Vendor & Service Provider Management: Drive operational accountability with third-party software vendors, system integrators, and managed service providers to guarantee quality delivery, contract compliance, and value realization.
• Communicate complex architectural and operational concepts clearly to executives, business process owners, and cross-functional delivery teams.
• Negotiate strategic operational trade-offs between architectural purity, project delivery speed, cost, and long-term service stability.
• Ensure full alignment between strategic IT roadmaps, business capabilities, and day-to-day service operations.

Requirements

Architecture Expertise:

• Proven track record designing standards-based solutions in complex, multi-product enterprise environments.
• Mastery of reference architectures, data modeling, integration pathways, and NFR management.
• Strong capability in leading architecture reviews, technology piloting, and technical debt reduction.

Delivery & Service Management:

• ITIL v4 minimum certifications or equivalent hands-on experience in IT Service Management (ITSM).
• Demonstrated leadership in operational service delivery, incident/problem/change management, and SLA tracking.
• Proven experience managing multi-million Managed Service Provider (MSP) contracts, vendor deliverables, and vendor performance metrics.

Domain & Compliance:

• Background in GxP environments, Computer System Validation (CSV), and regulated pharma/life sciences industry, quality and clinical experience (highly beneficial).
• Hands-on exposure to enterprise ERP implementations (SAP BTP, S/4HANA, or core ERP platforms, nice to have SAP Batch Release Hub).

Soft Skills & Leadership:

• Exceptional negotiation, conflict resolution, and stakeholder management skills.
• Ability to mentor junior architects, service managers, and cross-functional delivery teams.
• Strong analytical and problem-solving mindset with a focus on business value.

Must have: ERP, Stakeholder management, SAP, HANA, Architecture

Nice to have: GXP, ITIL