Sales Engineer

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

Role Overview

The ideal candidate has previous experience as a Sales Engineer, Solutions Engineer, or Pre-Sales Engineer within a Managed Services Provider (MSP) or technology consulting environment. This individual has a proven track record of partnering with Account Executives to conduct technical discovery, scope infrastructure and security solutions, and guide customers through complex technology decisions. This is not a post-sales implementation role. The Solutions Engineer partners directly with Account Executives to design and position technical solutions throughout the sales process and acts as a trusted advisor to prospective customers.

Role Focus

Primary Objective: Design and support successful customer infrastructure and security solutions while driving technical alignment throughout the sales cycle

Approach: Consultative, technical, customer-focused, and solution-oriented engagement

Core Skills: Solution architecture, technical discovery, customer relationship management, and proposal development

Solution Profile: Managed IT infrastructure, managed security services, Microsoft Azure Public Cloud, Microsoft 365, networking, server, endpoint, and cybersecurity solutions.

Success Metrics: Solution win rates, customer satisfaction, account growth, technical alignment, and proposal delivery accuracy

Challenges: Managing diverse customer environments, translating technical complexity into business value, and balancing multiple opportunities simultaneously

Main Responsibilities

Partner with Account Executives to support both new logo acquisition and existing account growth through technical solution consulting.

Lead technical scoping sessions and develop solution architectures for Microsoft Azure (required), Microsoft 365, networking, and managed security services.

Present technical recommendations and solution demonstrations to executive and technical audiences.

Support account management activities by identifying technology refresh, optimization, and expansion opportunities within existing customer environments.

Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships

Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support

Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy

Support customer business reviews by combining operational and technical insights from internal delivery teams

Drive adoption of RedHelm services through strategic technical guidance and upsell identification

Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations

Translate technical concepts and requirements into clear, business-focused recommendations for both technical and non-technical stakeholders

Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery

Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies

Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms

Will require occasional travel for business purposes

Required Experience

3+ years of experience designing, deploying, and/or supporting IT infrastructure and/or IT security environments

2+ years of experience in a pre-sales engineering or solutions engineering role within managed IT services, infrastructure, or cybersecurity

2+ years of experience supporting customer account management or customer-facing technical engagements

Experience partnering with sales teams to support technical solution development and customer presentations

Experience architecting and supporting technologies including but not limited to:

Microsoft Azure Public Cloud (required)

Microsoft 365

Managed IT Infrastructure Services

Managed IT Security Services

Public and Private Cloud Solutions

Network and Server Architecture

Endpoint Architecture

Required Skills

Strong consultative and customer-facing communication skills

Technical expertise in managed IT infrastructure and/or managed security services environments

Strong solution architecture, discovery, requirements gathering, and proposal development capabilities

Ability to effectively communicate technical information to non-technical stakeholders and executive audiences

Strong analytical, problem-solving, and decision-making skills

Ability to establish credibility and rapidly build trusted customer relationships

Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously

Excellent written communication, presentation, and documentation skills

Ability to collaborate effectively across technical, operational, and sales teams

Highly organized with disciplined CRM usage and opportunity management

Ability to work independently while also contributing effectively within a team environment

Strong attention to detail and commitment to delivering a high-quality customer experience

Required Qualifications and Certifications

Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field preferred

Relevant technical certifications in infrastructure, cloud, networking, or cybersecurity platforms preferred

Willingness and ability to travel as needed

Additional Information

Compensation

Salary for this role starts at $90,000 with uncapped commission.

KPIs / Metrics

Solution proposal completion and win rates

Customer satisfaction and relationship development

Technical discovery and assessment completion

Account expansion and upsell contribution

Customer business reviews completed

Accuracy and quality of technical documentation and proposals

Participation in customer meetings, presentations, and solution demonstrations

CRM accuracy and opportunity management discipline

Ongoing technical training and certification development

Cross-functional collaboration and support effectiveness

Information Security & Data Privacy Responsibility

All employees are responsible for adhering to company Information Security and Privacy Policies and ensuring that all applicable procedures are consistently followed. This includes safeguarding client and company data to maintain its security, availability, and confidentiality, and upholding all legal and regulatory obligations related to data protection. Employees are expected to perform their duties in a manner that prevents security breaches or incidents that compromise business operations, client data, client data, or the company’s financial and operational standing. Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.