Customer Service

Handle customer inquiries

Provide accurate information about projects and delivery schedules and follow up with customers

Coordinate with departments to resolve customer requests and issues

Handle customer complaints professionally and ensure effective and timely resolution

Schedule and follow up on site visits and unit inspections when required

Maintain a high level of customer satisfaction and service quality

Prepare daily, weekly, and monthly customer service reports

Escalate critical issues to management when needed and follow up on solutions

Ensure compliance with company policies and customer service standards

Collect customer feedback and report improvement suggestions to management

1–3 years in customer service within real estate

Bachelor’s degree

Strong communication and problem-solving skills

Ability to handle customer complaints professional