Asistente administritativo bilingüe

Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process. The hours for this position are from 8AM to 6PM CST, 5 days a week

Requirements

• Take incoming calls, emails and texts, and determine if the potential new client meets the firms criteria for the particular advertised tort.
• Articulate the value proposition, overcome objections, and, if qualified, persuade the lead that their best chance of achieving the desired result is by retaining our firm.
• Schedule appointments as necessary for client call backs.
• Respond, engage, and qualify all leads and inquiries in a timely and determined manner.
• Hold intelligent and engaging conversations by phone, email, text, and other tools that are determined to be effective (i.e. meeting customers where they are).
• Have a firm grasp on our client contract to address all client questions.
• Develop an expert and constantly evolving understanding of the torts we are advertising.
• Ensure that everyone who contacts the firm for help is better off for having done so.
• Set our attorneys up for success with new clients by gathering pertinent information and entering it into our CRM.
• Work with your lead to continue honing your qualifications skills based on their feedback and subject matter expertise.
• Maintain and run accurate reports and share insights specific to your KPIs, which include but are not limited to conversion rates, appointments scheduled, and appointment show rates.
• Never stop learning about our business, clients, our services, competitors, and how they tie together.

Qualifications

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Track record of meeting and exceeding goals.
• Naturally curious and passionate; a lifelong learner.
• A consistent, high-energy attitude with a strong, self-driven sense of motivation
• The ability to deal with and thrive on objections and rejection on a daily basis
• Positive attitude
• A team player who serves as a bridge between our offices.

Benefits:

• Immediate inclusion into payroll from day one (regular payroll).
• Legal social benefits (CTS, bonuses, profit sharing).
• Partial coverage of EPS health insurance.
• Career advancement opportunities.
• Annual evaluations.
• Potential performance bonuses.
• Occasional extraordinary bonuses.
• Paid holidays and vacation time.

Requerimientos

• Educación mínima: Técnico
• años de experiencia
• Idiomas: Español, Inglés

Palabras clave:

ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide