OPERATION MANAGER

Core Responsibilities

• Daily Operations: Manage opening and closing procedures, maintain facility cleanliness and safety, and ensure a smooth workflow across the bar, floor, and VIP or recreation areas.
• Staff Management: Recruit, train, schedule, supervise, and evaluate frontline workers, bartenders, service crew, or security teams.
• Customer Service & Relations: Maintain high service standards, handle member or guest inquiries, and resolve complaints or service recovery issues promptly.
• Financial & Inventory Control: Monitor daily sales, manage budgets and expenses, control stock levels for beverages and supplies, and work to minimize waste.
• Events & Promotions: Coordinate themed nights, member activities, entertainment programs, or marketing initiatives to drive traffic and maximize participation.
• Compliance & Safety: Ensure full adherence to local licensing laws, health and safety regulations, and security protocols.