Product Operations Specialist

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About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies

Five-time Top Workplace USA winner

Five-time Salt Lake Tribune Top Workplace

Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

What You’ll Do

NetDocuments is seeking a Product Operations Analyst to build and own NetDocuments’ authoritative record of how customers use our platform: usage data captured in real time, down to the individual user and feature. You’ll decide what the platform measures and why, define the requirements for engineering to capture it, maintain the data as the product grows, and own the customer-facing views that let customers see their own usage. You’ll report to the Principal of Product Operations and work across product leadership, engineering, and the wider business. This role is a fit for an innovator with a builder mindset.

You will:

Decide what the platform measures — which usage events matter and the level of detail, down to the individual user and feature — and define for engineering what to instrument, why, and how the data should behave, captured in real time.

Keep usage data accurate and complete, aggregated from the individual user up to the account and organization level.

Integrate usage data with the line-of-business systems that rely on it — including CRM and financial systems — so the same usage numbers stay consistent across the tools the business runs on.

Own the customer-facing views that let customers see and understand their own usage of the platform.

Extend the data to new product capabilities as they launch, working release by release with engineering to instrument new features as they ship and keep the record current.

Provide the structured usage data the business uses to report on and anticipate how usage is changing over time.

Work directly with senior product leadership, engineering, executives, and other teams to turn fast-moving needs into a system they can depend on.

What You’ll Need to be Successful

3+ years in product operations, technical product management, data or analytics product management, or a similar role at a SaaS company.

Enough technical fluency to define what gets instrumented, write clear requirements for engineering, and check the results — including how usage and event data is captured, modeled, and stored.

Working knowledge of SQL and BI tools to validate data and partner with data engineering and business intelligence.

The ability to take an ambiguous question, decide what to measure to answer it, and define the level of detail it requires.

Business and commercial acumen, and the communication skills to work with senior product leadership, engineering, executives, and other teams.

Comfort building something new and carrying it through from definition to a working system.

Clear written and verbal communication, including usable documentation.

Comfort using AI tools (e.g., Claude, ChatGPT, Copilot) as part of daily work — to speed up analysis, documentation, and recurring tasks — with the judgment to check the output before acting on it.

What Will Make You Stand Out (optional)

Built a usage data capability, analytics function, or similar data product from the ground up.

Hands-on experience instrumenting high-volume product usage or event data and modeling it at scale.

Experience shaping how usage data is modeled and structured, or partnering closely with the engineering teams that build usage-data pipelines.

Experience integrating data across line-of-business systems such as CRM and financial/ERP platforms.

Hands-on experience with a cloud data warehouse — Snowflake preferred, but comparable platforms also welcome.

Hands-on experience with a BI tool — Power BI preferred, but comparable platforms also welcome.

Experience building customer-facing usage views or self-service usage reporting.

Background in legal technology, regulated SaaS, or other enterprise software.

Bachelor’s degree or equivalent experience.

What You’ll Love About NetDocuments

The People!

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with immediate vesting

Flexible PTO (typically 3 to 4 weeks a year)

10 paid holidays

Monthly contributions for life activities & wellness

Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is:  $155,000 - $165,000

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

#LI-HYBRID Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.