Customer Service Center Supervisor (Alex)

Manage Daily Operations: Oversee the distribution of service requests to technicians, ensuring efficient utilization and quick response times.

Quality Assurance: Ensure all service activities—including installations, maintenance, and repairs—are completed according to company standards, safety guidelines, and quality protocols.

Performance Management: Set, track, and analyze key performance indicators (KPIs) such as response time, first‑time fix rate, customer satisfaction levels, and service costs to evaluate overall service center performance.

Team Development: Identify training needs and coordinate technical development programs to enhance technicians’ skills and product knowledge.

Customer Experience Oversight: Monitor customer feedback, track satisfaction metrics, and handle escalated cases by providing effective and timely solutions.

Budget Management: Develop and control the service center budget, ensuring cost efficiency while maintaining high service standards.

Bachelor’s degree.

Location: Alexandria

3-5 years of experience in service center operations within the Home Appliances or Consumer Electronics field.

Good command of English.

Excellent communication and interpersonal skills.

Strong leadership and team‑management capabilities.