Executive Office Administration Manager

Job summary

Supports the general manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries, and collecting and tracking problem resolution information.

Candidate profile

Education and experience

High school diploma or GED; 2 years experience in administrative assistance, clerical services, or related professional area. OR

2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

Core work activities

Providing documentation and reporting support

Assists managers in preparation of various reports and presentations.

Assists with the design and preparation of statistical reports as needed.

Attends, transcribes and distributes minutes, and participates in staff meetings, executive committee meetings, and department meetings as needed.

Makes new files, maintains existing files.

Maintains giveaway/donation files and assists in making reservations.

Provides administrative support to manager(s) and department.

Supporting correspondence

Composes, produces and signs correspondence on routine matters.

Produces and distributes correspondence as required.

Answers department phones.

Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

Sorts and distributes mail.

Ensuring exceptional customer service

Provides services that are above and beyond for customer satisfaction and retention.

Manages day-to-day operations, ensuring quality, standards and meeting the expectations of customers on a daily basis.

Attends meetings and communicates with executives and peers as an effort to improve quality of service.

Additional responsibilities

Ensures VIP amenity requests from GM/DOPS are handled in a timely manner.

Signs for managers and releases, with specific permission.

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Analyzes information and evaluates results to choose the best solution and solve problems.

Attends meetings to plan, organize, prioritize, coordinate and manage activities.

Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

Informs and/or updates the executives and peers on relevant information in a timely manner.

Equal opportunity employer statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Brand mission

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.