Assistant Manager - Systems

Job summary

Supports the property’s technology Information Resources objectives, including technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

Candidate profile

Education and experience

• Two-year degree from an accredited university in information technology, computer science, or a related major, and four years of experience in information technology, computer science, or a related professional area; or
• Four-year bachelor’s degree from an accredited university in information technology, computer science, or a related major; certified trainer; and two years of experience in information technology, computer science, or a related professional area.

Core work activities

Supporting client technology needs

• Uses computers and computer systems, including hardware and software, to set up functions, enter data, or process information.
• Monitors, verifies, and manages the acquisition and maintenance of property-based systems.
• Assists in analyzing information, identifying current and potential problems, and proposing solutions.
• Maintains, inspects, and repairs equipment.
• Inspects equipment or the environment.
• Verifies that computer and network operations are monitored at the property, backup and recovery functions are performed on a scheduled basis, and administration functions for hardware, operating systems, and application systems are maintained and completed consistently.
• Supports the management of Information Resources activities to confirm that the property infrastructure and application systems are functional at all times.
• Verifies that solutions are consistent with the client’s needs and brand-specific Information Resources environment.
• Administers and maintains mail and email.
• Maintains inventories and manages IT hardware and software.
• Provides internet support and maintenance, if applicable.
• Provides cable management support.
• Generates system communications for property users to introduce new applications, provide user tips, alert users of system problems, and inform staff of progress or status.
• Consults on specific application issues or hardware and software problems.
• Provides feedback to Lodging Information Resources on application and system performance.

Managing projects and policies

• Supports determining whether events or processes comply with laws, regulations, or standards.
• Monitors processes and evaluates information according to standard operating procedure and local standard operating procedure requirements.
• Enforces Information Resources policies and standards that protect company hardware, software, and other property resources.

Maintaining information systems and technology goals

• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Assesses needs, ensuring compliance with brand-specific standards, budget, and capital requirements.
• Determines priorities, schedules, plans, and necessary resources to complete property projects on schedule and according to specifications.
• Verifies that problems are correctly reported, routed, tracked, and solved, and that system users are kept informed of the situation.
• Verifies proper asset management.
• Performs on-site monitoring of all projects.

Demonstrating and applying Information Resources knowledge

• Keeps technically up to date and applies new knowledge to the job.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides technical expertise and support.

Additional responsibilities

• Provides information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Coordinates property efforts, prioritizes needs, and communicates those needs to Information Resources shared services and other systems staff.
• Manages vendors for property IT requirements, serving as an escalation point for problem resolution.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, welcome, and connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be “The World’s Gathering Place.” In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.