Customer Service Executive

• Receive and handle customer complaints via direct contact, phone, email, and social media; report and follow up promptly for resolution.
• Coordinate with relevant departments to resolve customer issues and collect feedback after resolution.
• Conduct Service Mind training for new Brand staff; update training materials and develop new service training courses and documents.
• Manage...

Working schedule: 5 days per week, working on a rotating shift basis: Shift 1 (08:30–17:30) Shift 2 (14:00–22:00) Shift 3 (11:00–19:00)

• Bachelor's Degree.
• Minimum 1 year of experience in Customer Service, Retail, Hospitality, Airline, or related fields. Internship experience is accepted.
• English: Intermediate level or above (Required); Korean is a plus.
• Strong customer service and service...