Implementation Specialist

As an Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.

ESSENTIAL RESPONSIBILITIES & DUTIES: Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite  

Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite  

Perform thorough needs assessments and requirements gathering activities  

Provide regular internal and external status updates highlighting accomplishments and risks  

Work directly with key client leads to provide expertise around software configuration  

Use expertise of Lone Wolf software and customer environments to consult agencies on best practices  

Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization  

Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs  

Track project work to ensure implementations are progressing on-time and within budget  

Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction  

Participate in internal UAT activities as required  

Maintain a good knowledge of the real estate industry and trends within the industry

REQUIREMENTS: A degree in Advertising, Accounting, Business or a related field  

Exceptional project planning skills and ability to multi-task  

Proven track record in providing in-house and remote training  

Proven ability to meet and exceed service standards and KPIs  

Demonstrated ability to successfully and independently manage multiple projects and resolve issues  

Excellent written and verbal communication skills; excellent presentation skills  

Outstanding client relationship skills  

Experience working with Product and QA to troubleshoot, test and improve products  

Prior experience with agency systems or related software/applications preferred

QUALIFICATIONS: EDUCATION: A degree in Advertising, Accounting, Business or a related field.

EXPERIENCE:     1-3 years of experience in client services, training, or consulting.