Part-Time Call Centre Advisor

We’re recruiting for a Part-Time Call Centre Advisor to join a friendly, customer-focused team within a busy professional services environment.

This is a varied role where you’ll be the first point of contact for customers, providing a friendly and efficient service by telephone, email and online.

• Hours: 20 hours per week, 4 days
• Working days: Monday, Tuesday, Wednesday & Friday
• Shifts: 8:30am–1:30pm or 12:30pm–5:30pm, on a rota
• Salary: Dependent on age, minimum wage + 20p per hour

Key Responsibilities

• Answer incoming calls and deal with customer enquiries professionally and efficiently.
• Direct enquiries to the appropriate team member or department.
• Manage appointments, including bookings, confirmations, cancellations and rescheduling.
• Monitor appointment availability and support the team with effective diary management.
• Respond to telephone, email and online enquiries within agreed timescales.
• Provide customers with accurate information regarding services, products and promotions.
• Maintain accurate records and complete daily administrative tasks.
• Support the wider team and management with ad-hoc administration when required.
• Represent the business professionally and deliver an excellent customer experience at all times.

About You

• A friendly, confident and professional telephone manner.
• Excellent communication and interpersonal skills.
• Previous experience in a busy administration or customer service environment.
• Strong organisational and administrative skills.
• Good IT skills and confidence using different computer systems.
• A positive, can-do attitude and the ability to work well within a team.
• A genuine passion for providing excellent customer service.
• Previous call centre or sector-specific experience is desirable but not essential, as full training will be provided.

Benefits

• 22.5 days annual leave + birthday leave (pro rata)
• Pension
• Employee perks
• WeCare support
• Health Plan following successful completion of probation
• Headspace
• Annual glasses vouchers following successful completion of probation and health benefits

Please note: There may be an occasional requirement to work a Saturday or Sunday to cover sickness or annual leave, but not both.

If you're looking for a part-time customer service role with consistent weekday hours, training and great benefits , we'd love to hear from you.