Team Manager | Streaming Services Program

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Manager | Streaming Services Program based in Canada. This role offers the opportunity to lead and develop a team supporting a fast-growing streaming services program. The Team Manager will be responsible for driving operational performance, coaching team members, and ensuring exceptional customer experiences. You will work in a dynamic environment where leadership, analytics, and continuous improvement are key to success. This position combines people management, performance optimization, and strategic problem-solving to achieve business objectives. You will collaborate with operational leaders while empowering team members through coaching, feedback, and professional development. This is an opportunity to make a measurable impact while growing within an innovative technology-driven organization.

Accountabilities: The Team Manager will oversee daily team operations, ensuring performance targets are achieved while creating a supportive and productive environment. The role requires strong leadership, communication, and analytical abilities to improve results, develop employees, and support business initiatives.

Lead and manage a team of Consultants supporting a streaming services program.

Drive team performance by monitoring KPIs, identifying improvement opportunities, and implementing action plans.

Coach, mentor, and develop team members through regular feedback, performance discussions, and professional guidance.

Manage key operational metrics including attrition, shrinkage, productivity, and overall team effectiveness.

Analyze performance data, identify trends, and recommend solutions to improve customer experience and operational outcomes.

Provide leadership updates on customer trends, team performance, challenges, and improvement initiatives.

Build strong relationships with employees and promote a collaborative, high-performing team culture.

Support organizational initiatives and contribute to continuous improvement projects.

Ensure consistent communication of expectations, processes, and performance goals.

Encourage employee engagement, accountability, and professional growth within the team.

Requirements:

The ideal candidate should have experience in team leadership, coaching, and performance management within a customer-focused or technology-driven environment. Strong communication skills, analytical thinking, and the ability to thrive in a fast-paced setting are essential.

Proven experience leading, coaching, and mentoring teams.

Experience managing performance metrics, KPIs, and operational results.

Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements.

Excellent verbal and written communication skills with the ability to communicate clearly and professionally.

Ability to build trust and establish strong professional relationships with employees and stakeholders.

Experience working in a fast-paced, evolving environment.

Strong organizational skills with the ability to manage multiple priorities.

Proficiency with Microsoft Office tools.

Knowledge or previous experience supporting streaming services programs is preferred.

Self-motivated, proactive, and collaborative approach with strong teamwork skills.

For candidates outside Windsor/Essex County, remote work options are available. Local candidates within Windsor/Essex County may be required to work onsite.

Benefits:

Remote work options available for eligible candidates.

Opportunity to lead a team within a growing streaming services program.

Professional development through coaching, leadership experience, and career growth opportunities.

Collaborative work environment focused on innovation and continuous improvement.

Opportunity to contribute to impactful operational initiatives and customer experience improvements.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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