Salesforce Consultant

Accountabilities: As a Salesforce Consultant, you will be responsible for managing and enhancing CRM capabilities while ensuring the platform aligns with business objectives. You will lead Salesforce administration, optimization, automation, integrations, and AI-driven initiatives to improve customer engagement, operational efficiency, and data management.

Own and manage Salesforce CRM capabilities across Sales, Marketing, Customer Service, and Analytics functions.

Define CRM strategy, roadmap, priorities, and platform improvements aligned with business goals.

Lead Salesforce administration, configuration, automation, and continuous platform optimization.

Manage CRM data governance, quality standards, validation rules, and data integrity initiatives.

Improve Salesforce workflows, dashboards, reporting capabilities, and business processes.

Support lead lifecycle management, customer segmentation, and campaign execution processes.

Partner with technology and data teams on enterprise integrations, APIs, middleware, and AI-driven CRM initiatives.

Implement and optimize AI-enabled CRM capabilities, including predictive analytics, intelligent automation, and recommendation features.

Drive user adoption through training, documentation, enablement programs, and change management initiatives.

Manage Salesforce releases, enhancements, system performance, and ongoing platform improvements.

Collaborate with internal stakeholders and external vendors to deliver successful CRM initiatives.

Mentor and support CRM administrators or analysts when required.

Requirements:

The ideal candidate is an experienced Salesforce professional with strong CRM expertise, technical knowledge, and the ability to collaborate with business teams. You should have experience managing Salesforce platforms, improving enterprise processes, and implementing automation and AI-enabled CRM solutions.

5+ years of hands-on Salesforce experience in CRM Manager, Product Owner, Senior Administrator, or similar roles.

Strong expertise in Salesforce Sales Cloud and Service Cloud.

Experience with Salesforce Marketing Cloud is preferred.

Experience implementing AI-enabled CRM capabilities such as Einstein, predictive analytics, recommendation engines, and automation tools.

Strong understanding of CRM architecture, data governance, integrations, and enterprise data ecosystems.

Experience working with ERP systems, APIs, middleware, and connected business platforms.

Proven experience supporting Sales, Marketing, Customer Service, and Analytics teams.

Experience managing CRM data quality, workflows, automation, and business process improvements.

Salesforce Administrator certification is mandatory.

Strong stakeholder management, communication, and cross-functional collaboration skills.

Experience leading, mentoring, or supporting CRM administrators and analysts.

Bachelor’s degree in Business, Information Systems, Computer Science, Data Science, or a related field.

Ability to translate business requirements into scalable Salesforce solutions.

Strong analytical mindset with experience using CRM insights to improve business outcomes.

Benefits:

Remote work flexibility with preference for candidates based in Mumbai.

Opportunity to lead CRM transformation initiatives within a global organization.

High-impact role with ownership of Salesforce strategy, optimization, and innovation.

Exposure to AI-driven automation, predictive analytics, and modern CRM technologies.

Opportunity to collaborate with cross-functional business and technology teams.

Professional growth through involvement in strategic enterprise initiatives.

Competitive compensation package based on experience and expertise.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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