Carrier Sales Support Director

Accountabilities: The Carrier Sales Support Director is responsible for leading the operational support function that enables successful carrier sales execution and customer delivery. This role owns the coordination layer between sales teams, carrier partners, and operational teams, ensuring solutions are accurately scoped, commercially aligned, and ready for fulfillment.

Lead carrier operations support for sales initiatives, including strategic opportunities, RFP responses, and customer proposals.

Partner with sales leadership to validate carrier solutions, ensuring commitments are operationally feasible and aligned with customer expectations.

Oversee quote-to-order accuracy and ensure carrier commitments are properly documented before provisioning handoff.

Serve as the senior escalation point for sales-to-operations transition challenges and carrier-related issues.

Build and maintain strategic relationships with carrier partners, promoting collaboration and accountability.

Negotiate and manage carrier service-level agreements, escalation processes, and operational commitments.

Lead and develop the Carrier Front Office Support Team by establishing priorities, workflows, and performance expectations.

Design and improve intake, triage, and support processes for sales orders, quotes, and carrier coordination activities.

Establish quality controls, documentation standards, and readiness criteria to reduce delays, errors, and rework.

Develop cross-functional processes that align Sales, Carrier Operations, Provisioning, Finance, and Revenue Assurance teams.

Drive continuous improvement initiatives that increase implementation efficiency and strengthen service delivery.

Maintain operational policies and procedures that support scalable growth and consistent execution.

Requirements:

The ideal candidate is an experienced telecom operations leader with a strong background in carrier sales support, partner management, and process improvement. They should combine technical industry knowledge with strong leadership skills and the ability to influence stakeholders across multiple business functions.

Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent professional experience.

8+ years of experience in telecom carrier operations, carrier sales support, service delivery, or a related discipline.

Demonstrated success managing strategic carrier relationships and operational partnerships.

Strong knowledge of telecom solutions, including broadband, Dedicated Internet Access (DIA), SIP, SD-WAN, and MPLS.

Proven experience leading cross-functional teams and implementing operational improvements.

Experience with CRM and order management platforms, with Salesforce experience preferred.

Ability to manage complex sales pursuits and operational workflows with strong attention to detail.

Excellent communication skills with the ability to engage confidently with executives, sales teams, and external partners.

Strong problem-solving abilities and experience developing scalable processes.

Comfortable working remotely while maintaining strong collaboration, communication, and accountability.

Ability and willingness to travel as required.

Benefits:

Comprehensive medical, dental, and vision insurance plans.

Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

401(k) retirement plan with company match.

Disability and life insurance coverage.

Unlimited paid time off and paid company holidays.

Remote and hybrid work flexibility.

Paid bonding leave for eligible employees.

Employee Assistance Program (EAP).

Employee discounts and referral bonus opportunities.

Accident, critical illness, long-term care, and hospital indemnity coverage options.

Legal and identity theft protection benefits.

Pet insurance and supplemental life insurance options.

Charitable donation matching programs and eligible role-based allowances.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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