Client Delivery Specialist - Assistant Vice President

About the Role

iCapital is looking for a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. iCapital is looking to hire a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. This role will serve as a senior individual contributor responsible for managing complex client relationships, leading high-impact initiatives, and delivering exceptional service across a portfolio of clients. The ideal candidate will partner with internal and external stakeholders to resolve complex data and reporting challenges, drive operational improvements, and support strategic client objectives.

This role combines finance, technology, and client delivery. The successful candidate will possess strong analytical and problem-solving skills, a deep understanding of wealth management technologies and reporting, and the ability to influence outcomes across teams while maintaining a client-first mindset.

Responsibilities

Financial Reporting and Data Aggregation tools:

Analyze and explain portfolio performance results.

Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects

Analysis of private equity and hedge fund statements for input into system

Work with clients and partners to resolve data issue

Develop and strengthen client relationships:

Client onboarding

Client account setup and training

Day-to-day support and issue management

Software maintenance and setup:

System setup and configuration

New client setup

New financial account and asset set-up and classification

Data feed management 

Create custom reports based on client-specific needs

Liaise with the vendor partners for enhancements, and system and data issues

Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.

Establish operational effectiveness through the development/adoption of policies, procedures, and controls.

Qualifications

7+ years of experience in a related field

Bachelor's degree from a rigorous undergraduate program

Excellent customer relation skills and able to foster and maintain effective relationships

Strong understanding of financial instruments

Experience with RIA/Wealth Management Policies, Procedures, and Client Service

Experience working with wirehouses and/or custodians such as Pershing, Schwab, or Fidelity

Proactively assess and act upon client and company needs

Organized and self-motivated with the ability to prioritize tasks and meet deadlines

Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities

Comfortable with technology, software tools & applications:

Able to learn new software quickly

Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro or similar wealth management platforms

Experience with planning tools such as eMoney, MoneyGuidePro or similar software

Strong MS Excel & PowerPoint skills

Basic knowledge of database concepts, and any type of programming

Working knowledge of Photoshop, HTML design, and/or similar tools

Knowledge of various financial products and indices, particularly:

Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA

Alternative investments

Performance reporting calculations and methodologies

Portfolio management and rebalancing

How Family Offices, RIAs, investment advisors work

Critical thinker, that possesses strong problem-solving skills and is able to summarize information clearly and concisely, both written and verbal

Collaborative and able to thrive in a team environment while working independently

Able to learn quickly and adapt to an expanding environment

Benefits

The base salary range for this role is $90,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.