Senior / Product Ops Specialist, Meteorological Services (NEA)

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GovTech builds digital products for the Singapore Government. We're hiring a Product Ops Specialist to work on NEA's weather and climate products.

This role sits at the intersection of operations, data, and product delivery. You'll work with Product Managers, engineers, forecasters, and operational stakeholders to keep products running well, surface insights from data, and make sure what we ship works for the people using it.

Your work impacts how Singapore receives its weather information. The national weather service runs three product families: data ingestion, forecasting, and public dissemination. These systems serve millions of residents checking daily weather, government agencies making safety decisions, aviation authorities, the military, and businesses managing climate risk. As extreme weather events become more frequent, the accuracy and speed of these products directly affect public safety and national resilience.

Today, forecasters rely on multiple processes requiring manual intervention, spending hours on workarounds. Uptime targets for weather on public platforms need improvement, and service offerings are scattered for external users. The products you'll support fix that.

[What you will be working on]

Work with Product Managers as a partner, not support staff

Co-own outcome metrics (platform uptime, forecast delivery speed, user satisfaction, process automation rate)

Build relationships across product, engineering, forecasting operations, and business stakeholders

Ideate, set up and maintain processes using DevOps tools and platforms

Turn data into decisions

Set up and maintain the product intelligence layer (data pipelines, dashboards, feedback repositories)

Surface actionable insights that PMs act on

Track whether insights lead to changes (did that feedback become a feature? did the dashboard change a decision?)

Monitor service reliability and flag issues before users report them

Run tight operations

Design playbooks, templates, and operating standards that teams default to

Own risk and incident management for your product areas

Drive process automation to reduce manual forecaster workarounds

Build and maintain knowledge management (documentation coverage, runbooks, incident procedures)

Run audit support and ensure compliance with agency standards

Challenge existing processes. Share what works and what failed.

Be the voice of the user

Design feedback loops: collect, triage, and route user feedback at scale

Users include the general public, government agencies making safety calls, aviation planners, military operations, researchers, and commercial partners

Keep teams aligned

Build operating cadences across product, engineering, ops, and vendors

Mentor team members. Grow the Product Ops practice within the agency.

Drive OKRs that connect operational work to product and agency outcomes.

[What we are looking for]

Background

Experience working in a product or tech team. You've seen how product development works up close: sprint rituals, roadmap trade-offs, shipping under constraints. You think in outcomes, not outputs. You've worked as or with product managers and with engineers and designers, not just managed timelines.

4-10 years in product operations, ops management, or a related coordination-heavy role with excellent stakeholder management.

Can work independently on ambiguous problems across multiple product areas.

Experience working in an environment where product thinking and execution matter.

Skills

Comfortable in Jira, Confluence and other DevOps tools.

Adept with working on/building dashboards and working with data (Tableau, Power BI, or similar).

Product management or agile certifications are a plus, not a requirement.

Experience with high-availability platforms or data-intensive systems is a plus.

Traits that matter here

You default to clarity over complexity.

You notice when a process is inefficient and/or exists for its own sake and you fix it.

You're comfortable pushing back on senior stakeholders when the qualitative and/or quantitative data says otherwise.

You care about whether the thing shipped actually solved the problem.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.   

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. 

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech