Service Desk Analyst - Remote UK

Service Desk Analyst – Contract Location: Fully Remote – UK ONLY Rate: £140 – £150 per day – INSIDE IR35 – UMBRELLA Start Date: ASAP Clearance: Must be eligible for BPSS and SC clearance We are seeking an experienced Service Desk Analyst for a fully remote contract role, providing professional 1st line support and ensuring client incidents and service requests are managed efficiently and within SLA. Key Responsibilities Manage and monitor service desk tickets, incidents and service requests. Provide 1st line technical support and resolve issues where possible. Ensure tickets are accurately logged, prioritised and progressed. Communicate professionally with clients, engineers and third parties. Maintain regular updates on open incidents and requests. Prepare reports and knowledge-base documentation. Work collaboratively with the wider service and operations teams. About You Previous service desk or B2B customer-service experience. Strong written and verbal communication skills. Excellent organisation and prioritisation skills. Able to work under pressure and meet deadlines. Strong stakeholder and relationship-management skills. Proficient with Microsoft Office. ITIL awareness is desirable. Customer-focused, proactive and a strong team player. Security: Candidates must be eligible to undergo BPSS and SC security clearance . Immediate availability is preferred – apply now for an ASAP start.