Guest Relation / Host Restoran

Your tasks

• Welcome and greet guests in a warm, friendly, and professional manner to create a positive first impression.
• Manage guest flow, waiting lists, and table arrangements efficiently.
• Handle reservations through phone calls, WhatsApp, and other reservation platforms.
• Coordinate with the operations team (servers, cashiers, kitchen staff, and supervisors) to ensure smooth service.
• Handle guest inquiries and complaints professionally while providing appropriate solutions.
• Ensure the front area of the restaurant is clean, organized, and presentable at all times.
• Maintain and uphold hospitality and service standards.
• Stay composed and maintain service quality during busy operating hours.

Requirements

• Minimum 3–5 years of experience as a Host / Hostess / Front of House in restaurants, cafés, hotels, or the hospitality industry.
• Strong communication and customer service skills.
• Professional appearance with a positive attitude and pleasant personality.
• Able to work efficiently, pay attention to detail, and remain calm under pressure.
• Strong problem-solving skills and ability to handle customer complaints.
• Able to work independently as well as in a team environment.
• Familiarity with reservation systems or operational software is a plus.
• Willing to work in shifts, including weekends and public holidays.

Preferred Qualifications

• Previous experience leading or mentoring front-of-house staff.
• Confident and comfortable interacting with guests from different backgrounds.