Area Supervisor

Responsibility Oversee branch operations to ensure compliance with company standards. Check product stock levels such as cakes, cookies, Choco Gems Pop, and seasonal items. Monitor daily sales and prepare daily sales reports. Inspect store opening/closing procedures and front-of-house readiness. Supervise branch staff, including attendance, discipline, and grooming. Train staff on customer service, sales scripts, and closing sales techniques. Ensure brand standards, including displays, price tags, and menu boards, are updated to the latest version. Coordinate with the kitchen, warehouse, and logistics teams regarding delivery schedules. Report operational issues and propose solutions. Monitor branch sales performance and suggest methods to boost sales. Oversee product sampling activities in compliance with company guidelines. Handle customer inquiries and resolve issues on-site. Supervise all PC (Product Consultant) teams across branches with focus on service, sales, grooming, and work attitude. Develop and update PC training and sales/upselling scripts to align with campaigns. Motivate PC staff, provide individual feedback, and summarize issues to the Manager. Lead campaign and front-line activities at branches (festive events, promotions, on-ground activities). Coordinate with the graphics team and shopping malls regarding sales-related matters and PC operations. Utilize sales and waste data from the Assistant Manager to enhance training and sales standards. Ensure accurate stock checks across all branches as planned.

Qualifications:

1. Age 22–35
2. Minimum 3 years of experience in F&B or retail frontline operations
3. Able to travel daily and work flexible hours
4. Strong under pressure, responsible, and able to solve problems on the spot
5. Proficient in Line, Excel, and Google Sheets
6. Hardworking, honest, and service-minded