Customer Service & Sales Admin

About the Company: Feathers is a Cairo-based B2B apparel manufacturer and wholesaler specializing in premium blank garments, custom printing, and corporate merchandise. We provide high-quality apparel solutions for emerging fashion brands, artists, creative agencies and corporates

Job Description: We are looking for a highly organized and communicative Customer Service & Sales Admin to serve as the first point of contact for our clients. In this role, you will bridge the gap between our marketing campaigns, our online sales, and our showroom by ensuring clients receive prompt assistance and seamless order processing.

• First-Line Communication: Act as the primary point of contact for incoming client inquiries via WhatsApp, social media platforms, and phone calls.
• Campaign Lead Management: Collect and organize client data (such as phone numbers and requirements) generated from our marketing campaigns.
• Invoicing & Order Processing: Prepare and issue accurate invoices for clients placing new online orders, as well as for our existing B2B accounts.
• Data Organization: Maintain clear records of customer interactions, daily inquiries, and order statuses to support the broader sales team.
• Warehouse Coordination: Follow up directly with the warehouse team to ensure all client orders are accurately picked, packed, and prepared for dispatch on time.
• Shipping & Logistics Management: Manage shipping platforms (e.g., Bosta) by preparing shipping bills/waybills, accurately inputting client addresses and phone numbers, and actively tracking shipments to confirm successful delivery to the client.