Front Desk

Be the First Impression Who Makes the Difference — and the Patient Experience Exceptional

At Ethos Health Group , our Front Desk play's a vital role in creating a welcoming, professional, and positive experience for every patient. As the first and last point of contact for many patients, you set the tone for their entire visit.

This is a hands-on position for someone who enjoys helping people, communicating with others, staying organized, and creating an exceptional patient experience. You will work closely with the front and back office teams, providers, attorneys, and patients to ensure the office operates smoothly and efficiently.

The Front Desk helps create an environment where patients feel welcomed, informed, respected, and confident in the care they receive.

Purpose of the Role

The Front Desk is responsible for supporting the daily front and back office operations of an Ethos medical office while providing exceptional customer service to every patient.

Your mission is to create an environment where:

Patients feel welcomed, valued, and cared for

Patients receive clear and professional communication

Appointments and patient flow are managed efficiently

Patient information is accurate and up to date

Providers and clinical staff are supported

The front office remains organized and professional

Administrative responsibilities are completed accurately and timely

Every patient interaction reflects the standards and hospitality of Ethos

This role combines patient care, clinical support , communication, scheduling, administrative support, organization, and teamwork.

What You'll Lead

Create an Exceptional Patient Experience

You will help ensure every patient feels welcomed and cared for from the moment they enter the office.

Responsibilities include:

Welcome patients with a professional, friendly, and positive attitude

Check patients in and out efficiently and accurately

Assist patients with questions, concerns, and general office needs

Maintain a professional and welcoming reception area

Communicate appointment information clearly

Provide patients with appropriate forms, instructions, and paperwork

Help ensure patients understand the next steps in their care

Maintain patient privacy and confidentiality

Create a positive experience during every patient interaction

Own the Rhythm of the Front and Back Office

Great offices don't happen accidentally. You will help create the organization and accountability that keeps the front and back office running successfully.

You will:

Manage daily patient check-in and check-out processes

Monitor the appointment schedule throughout the day

Communicate with providers and back-office staff regarding patient flow

Identify scheduling conflicts or delays and help resolve them

Maintain an organized and efficient reception area

Assist with opening and closing front-office responsibilities

Ensure daily administrative tasks are completed accurately

Help keep the office prepared for the next business day

Scheduling & Patient Coordination

The Front Desk helps patients continue progressing through their recommended care.

Responsibilities include:

Schedule and confirm patient appointments

Reschedule appointments as needed

Coordinate follow-up appointments according to provider recommendations

Communicate appointment reminders and changes to patients

Help maintain accurate provider schedules

Monitor cancellations and no-shows

Communicate scheduling concerns to the appropriate team member

Coordinate with other office departments when necessary

Help ensure patients understand their upcoming appointments

Administrative & Documentation Excellence

Accuracy matters. You will help ensure patient and office information is complete, timely, and reliable.

You will:

Enter and update patient demographics accurately in the EHR

Verify patient information, insurance, and contact information as required

Maintain accurate electronic and physical documentation

Scan, upload, and organize documents appropriately

Assist with obtaining required patient paperwork

Ensure forms are completed and processed correctly

Follow established documentation procedures

Protect confidential patient information at all times

Patient Communication & Service

Every interaction is an opportunity to demonstrate the Ethos standard.

You will:

Answer incoming calls professionally and courteously

Direct calls and messages to the appropriate team member

Respond to patient questions within the scope of your role

Communicate professionally with patients, providers, attorneys, and referral partners

Handle patient concerns calmly and escalate issues appropriately

Maintain a positive and solution-focused attitude

Follow established communication standards and procedures

Protect Our Patients & Our Standards

Maintain patient confidentiality at all times

Protect PHI and follow HIPAA requirements and company protocols

Follow established company policies and procedures

Ensure patient information is accurate and secure

Maintain a clean, organized, safe, and professional reception area

Follow all applicable safety and compliance standards

Protect company resources and information

Treat every patient with professionalism, compassion, and respect

Take ownership of assigned responsibilities

Communicate concerns promptly and appropriately

What Success Looks Like

A successful Ethos Health Group Front Desk doesn't simply answer phones and check patients in.

They help create an office where:

Patients feel welcomed the moment they walk through the door

Patients receive clear and helpful communication

Appointments are scheduled and managed accurately

Providers and teammates feel supported

The front office stays organized and efficient

Patient information is accurate and handled appropriately

Problems are identified and addressed proactively

The patient experience remains the priority

You know you're succeeding when patients feel cared for, Providers feel supported, schedules stay organized, and the office runs smoothly because you are part of the team.

The Person Who Will Thrive in This Role

You may be a great fit if you are someone who:

Takes ownership of their responsibilities

Is dependable and punctual

Patients feel cared for and comfortable

Has a friendly and professional personality

Communicates clearly and confidently

Pays close attention to detail

Is highly organized

Can multitask in a fast-paced environment

Remains calm and professional under pressure

Is comfortable learning new systems and technology

Works well independently and as part of a team

Has a positive, solution-oriented attitude

Providers feel supported and prepared

Is willing to learn, grow, and accept feedback

Our Leadership Mindset

At Ethos, leadership is not simply about having authority—it's about serving others, taking responsibility, creating clarity, developing people, and setting an example worth following.

We want our Front Desk to demonstrate:

Accountability

Integrity

Professionalism

Hospitality

Compassion

Attention to detail

Teamwork

Reliability

Positive attitude

Patient-first mindset

Willingness to learn and grow

Your actions directly influence a patient's experience, your teammates' experience, and the overall success of the office.

Schedule

Ethos Health Group offices are open:

Monday–Friday | 8:45 AM–6:00 PM

Based in our Maitland, FL Office

Schedule and coverage requirements may vary based on office and operational needs.

Qualifications

Required

High school diploma or equivalent

Excellent written and verbal communication skills

Strong customer-service skills

Professional and friendly demeanor

Strong organizational and time-management skills

Excellent attention to detail

Ability to multitask in a fast-paced environment

Ability to maintain patient confidentiality

Comfortable using computers, EHR systems, phones, and office technology

Ability to work effectively as part of a team

Ability to maintain professionalism in challenging situations

Willingness to learn and follow company procedures

Preferred

Previous experience in a medical office, healthcare, customer service, or administrative environment

Previous front desk or receptionist experience

Experience with an EHR or scheduling system

Experience handling a high volume of phone calls

Experience with patient scheduling and coordination

Familiarity with HIPAA requirements

Experience communicating with medical providers, attorneys, or insurance companies

What We're Looking For

Welcoming. Organized. Accountable. Efficient. Positive. Patient-focused.

If you take pride in creating a great first impression, enjoy helping people, and thrive in a fast-paced team environment, this role gives you the opportunity to make a meaningful difference in the patient experience every day.