Moderator and Receptionist

Greet and welcome visitors warmly as they arrive at the office.

Answer, screen, and forward incoming phone calls on a multi-line switchboard.

Manage incoming and outgoing mail, courier deliveries, and correspondence.

Maintain the front desk and reception area clean and organized.

Schedule appointments, maintain calendars, and reserve meeting rooms.

Monitor online community forums, social media channels, or live chat streams.

Review user comments, posts, and messages to ensure they follow company guidelines.

Respond to customer inquiries and resolve minor support issues online.

Flag and escalate critical feedback or negative PR risks to management.

Generate brief daily or weekly engagement activity reports.

Bachelor’s degree preferred; 1 to 3 years of prior experience in customer service, front-desk reception, or digital moderation.

Excellent command of English and Arabic (written and spoken).

Highly presentable, professional attitude, and a welcoming, polite demeanor for guest handling.

Good computer literacy, proficiency in Microsoft Office, and familiarity with communication software or CRM/ERP systems

Familiar/actively engaged in social media

Strong interpersonal communication, multitasking, and organization