customer service manager - retail
Your tasks
- Direct and control daily operations .
- Evaluate daily operations .
- Plan and organize daily operations.
- Manage staff and assign duties.
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
- Determine merchandise and services to be sold.
- Locate, select and procure merchandise for resale.
- Develop and implement marketing strategies.
- Determine staffing requirements.
- Resolve issues that may arise, including customer requests, complaints and supply shortages.
- Recruit, hire and supervise staff and/or volunteers.
- Supervise office and volunteer staff.
Requirements
Education Secondary (high) school graduation certificate.
Computer and technology knowledge
- Point of sale system.
- Word processing software.
- MS Outlook.
Work conditions and physical capabilities Attention to detail.
Screening questions Do you have experience working in this field?.
1 year to less than 2 years.
What we offer
- Dental plan.
- Vision care benefits.
Other
Work setting Retail service establishment.
Employment terms options
- Morning.
- Day.