office administrator
About the company
Overview Cullen Diesel Power Ltd. is looking for an experienced, organized and dependable Office Administrator to join our Cranbrook team.
Your tasks
The Office Administrator plays an important role in keeping information, paperwork and day-to-day processes moving efficiently through the branch.
What You'll Do
- Process customer work orders accurately and in a timely manner.
- Collect and organize warranty claim documentation and follow up with technicians when additional information is required.
- Enter employee timecard information for payroll processing.
- Create and manage purchase orders for parts, services and other branch requirements.
- Assist with entries and updates in Avetta (a contractor compliance and workforce management system) as required.
- Answer and direct incoming telephone calls and assist customers as required.
- Maintain accurate service and administrative records in accordance with company and manufacturer requirements.
- Work closely with technicians, service personnel, parts staff and administration to help maintain an efficient workflow.
- Perform general administrative duties and provide support to other departments when required.
- Maintain confidentiality of customer, employee and company information.
- Identify opportunities to improve administrative processes and workflow.
- Follow Cullen Diesel Power safety policies, procedures and safe work practices.
- Complete company and manufacturer training as required.
Requirements
This position is well suited to someone who takes pride in accurate work, and is comfortable working with customers, technicians and other departments. We value practical experience, sound judgment and a strong work ethic, and welcome applicants whose skills have been developed through a combination of education and hands-on work experience.
What We're Looking For We're interested in applicants who bring a strong combination of administrative ability, customer service experience and practical workplace knowledge.
The successful candidate will ideally have
- Previous administrative experience.
- Strong organizational skills and attention to detail.
- The ability to prioritize work and remain organized in a busy office environment.
- Strong written and verbal communication skills.
- Confidence communicating with customers, technicians, suppliers and coworkers.
- Good working knowledge of Microsoft Office applications.
- The ability and willingness to learn new computer systems and business processes.
- A dependable, proactive approach to work and the ability to follow tasks through to completion.
- Good judgment when handling confidential or sensitive information.
- A collaborative approach and an interest in contributing to a positive workplace.
Experience That Would Be an Asset Experience in any of the following areas would be helpful, but is not required:
- Heavy-duty truck, automotive, equipment or industrial office administration.
- Dealership or repair/service department operations.
- Work orders, purchase orders, warranty administration or technician time entry.
- ERP or dealership management systems such as Procede or similar software.
- Experience with Avetta or similar contractor compliance management system.
- Mechanical, parts or technical environments.
- Strong general computer or IT aptitude.
Education & Equivalent Experience Preference will be given to candidates with post-secondary education in business administration, office administration, accounting or a demonstrated equivalent combination of education, training and relevant work experience.
We recognize that valuable skills are developed in many different ways. Applicants who have built their administrative, customer service or service-industry knowledge through substantial practical work experience are encouraged to apply.
What we offer
What We Offer Cullen Diesel Power offers a comprehensive benefits package that includes:
- Dental care
- Extended health care
- Vision care
- Life insurance
- RRSP matching
- Paid t