Training Specialist - Mandarin Speaking

Responsibilities:

• Provide training for new hires to help them to be well-equipped with program knowledge & Soft skills, preparing them for real-life situations.
• Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions to maintain agents' quality.
• Identifying and resolving...
• >1 year experience in Training/Teaching/Education background
• Mandarin fluently + English communication
• Experience in offline training newbie is a plus.
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule