customer service representative - call centre
About the company
Do you enjoy helping customers find the right solution and keeping the details organized behind the scenes? Join the Burnaby team at Colonial Countertops, a family-owned countertop manufacturer and installer serving customers since 1970.
Your tasks
In this role, you?ll support customers from their first questions through quoting, order preparation, and follow-up. You?ll work closely with customers and internal teams to help ensure orders are accurate and ready for production.
What you?ll do
- Welcome customers and provide professional, helpful service in person, by phone, and by email.
- Respond to customer inquiries and requests, recommend surface options, and provide product information and technical assistance.
- Prepare accurate quotations, verify pricing and product availability, and communicate expected delivery dates.
- Follow up on quotes and help move them forward into sales orders.
- Open and maintain customer accounts, take payments, process adjustments, and keep account information accurate.
- Manage the post-template process by checking that template details and sales orders align before production.
- Resolve product or service concerns and follow up to confirm they?ve been addressed.
- Support accounts receivable collections and other day-to-day administrative tasks.
- Keep the showroom organized and presentable, including sample displays and product literature.
- Follow company procedures and safety guidelines, and contribute to the wider team as needed.
Why this role may be a good fit You?ll enjoy this position if you like building customer relationships, helping people make informed choices, and keeping orders and details on track. You?ll be part of a team where accuracy and follow-through matter from the initial quote through production.
Requirements
What you?ll bring
- Grade 12 education; post-secondary education is preferred.
- Professional communication skills and a customer-focused approach.
- Strong attention to detail in written work, conversations, and order information.
- Advanced computer skills and the ability to learn new software and systems.
- Inside sales or customer service experience is an asset.
- Kitchen and bath design knowledge is an asset.
- An adaptable, organized approach and confidence balancing customer service, sales, and administrative tasks.
- Customer Support & Client Services Occupations: 3 years (required)
What we offer
Pay: $48,000.00-$54,000.00 per year
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Other
#cc Job Types: Full-time, Permanent
Work Location: In person