Assistant Solution Manager

Your tasks

Main responsibility area

1. Provide end-to-end support for all ICT services delivery both remote and onsite.
2. Build and execute a comprehensive project management plan covering the entire project lifecycle of ICT projects, ensuring alignment with organizational goals and objectives, and addressing key aspects such as scope, schedule, budget, quality, resources, supplier management, effective communication, and risk management.
3. Support the Sales and PreSales team as needed for designing the solutions as per customer requirement and commercial proposals, RFP submissions.
4. Manage, maintain, and nurture ICT supplier relations in the region and evaluate any new supplier as needed.
5. Coordinate internally with various functions like Support, Product, Legal, Finance etc. for execution of customer requirements and smooth delivery.
6. Provide support to customers for any troubleshooting and service lifecycle.
7. Understand and align to customer SLA and other contract terms and conditions.

Requirements

1. Academic qualification: Bachelor's degree or above in Telecommunication / Computer Engineering.
2. Working experience: Minimum 10 years of experience in ICT domain in PreSales, solutioning, and project management.
3. Specific experience and skills required:

• Hands-on experience in equipment installation, configuration, troubleshooting for delivery of ICT products of various OEMs like Huawei, Cisco, ZTE, HP, Dell, Fortinet etc.
• Strong understanding of service components for ICT infrastructure build for small and large scale projects covering office network setup, servers, security devices, unified collaboration services/products, AV systems, WIFI and network cabling etc.
• Excellent supplier management skills and problem-solving attitude.
• Added advantage if have knowledge of IoT/5G related services.
• Technical knowledge in IPLC, IEPL, IP Transit, IP VPN, Cloud, ICT and IDC are preferred.
• Preferred Huawei ICT (HCIE, CCIE) certified.

Characters / Work attitude

1. Proven project management and organisation skills.
2. Good consultative (negotiation, persuading, and influencing) skills and preferred experience in handling large Chinese enterprise customers.
3. Excellent teamwork, hardworking, self-motivated and able to work under pressure.

Language ability

1. Excellent written and verbal communication skills in English and Chinese.

Other

Note: Candidates with less experience would be considered for junior positions.