Educational/ Training Institution Manager
About the company
Department: Student Care & Enrichment Centre
Your tasks
The trainee will undergo a structured six-month on-the-job training programme to develop the knowledge and practical competencies required to manage the daily operations of a student care and enrichment centre. The training will cover centre administration, programme planning and coordination, student welfare, parent communication, enrolment management, staff coordination, documentation, and operational improvement.
Under the guidance and supervision of the Director, the trainee will progressively learn to coordinate centre activities, monitor programme delivery, handle operational matters, prepare reports, and recommend improvements to enhance service quality and operational efficiency.
- Specific Responsibilities
A. Centre Operations and Administration
- Assist in coordinating daily centre operations and ensuring activities follow established Standard Operating Procedures (SOPs).
- Maintain operational schedules, student attendance records, enrolment documents and administrative files.
- Monitor daily operational issues and assist in resolving them under the Director’s supervision.
- Coordinate resources and facilities required for student care and enrichment activities.
B. Programme Planning and Coordination
- Assist in planning, scheduling and coordinating student care and enrichment programmes.
- Monitor programme implementation, student participation and activity progress.
- Coordinate learning materials, activity schedules and programme documentation.
- Review programme feedback and assist in identifying areas for improvement.
C. Student Welfare and Parent Relations
- Assist in monitoring student attendance, participation, welfare and learning progress.
- Handle parent enquiries and enrolment matters professionally under supervision.
- Participate in parent communication, student welfare follow-ups and feedback collection.
- Escalate student welfare concerns and operational issues to the Director when necessary.
D. Staff and Resource Coordination
- Assist in coordinating staff duties, work schedules and daily activity arrangements.
- Communicate operational instructions and programme requirements to relevant staff.
- Monitor task completion and report operational concerns to the Director.
- Assist in coordinating resources to support the smooth delivery of centre programmes.
E. Documentation and Performance Monitoring
- Prepare basic operational reports, programme summaries and administrative records.
- Maintain accurate and organised student, parent and programme documentation.
- Assist in monitoring enrolment enquiries, programme participation and operational performance.
- Identify recurring operational challenges and recommend practical improvements.
F. Enrolment and Programme Development Support
- Assist with enrolment enquiries, follow-ups and registration processes.
- Support promotional activities and outreach initiatives for student care and enrichment programmes.
- Gather parent feedback and identify opportunities to improve existing programmes.
- Assist in coordinating new programmes and service improvements under the Director’s guidance.
- Learn centre SOPs, policies, schedules and administrative procedures.
- Observe daily operations and programme delivery.
- Practise record-keeping, enrolment administration and basic coordination under supervision.
- Participate in supervised parent communication and enrolment enquiries.
- Assist in coordinating programmes, staff activities and student welfare follow-ups.
- Prepare basic reports and monitor programme implementation.
- Receive coaching and feedback from the Director.
- Undertake greater responsibility for assigned operational tasks under supervision.
- Identify operational issues and recommend practical solutions.
- Coordinate programme schedules, documentation and routine staff activities.
- Demonstrate the ability to monitor operations, report outcomes and support continuous improvement.
Requirements
- Competencies to Be Developed
By the end of the six-month training period, the trainee is expected to develop the following competencies:
- Centre Operations Management – Ability to coordinate routine operations, follow SOPs and manage daily schedules.
- Programme Management – Ability to assist in planning, scheduling, implementing and monitoring educational and enrichment programmes.
- Communication and Relationship Management – Ability to communicate professionally with parents, students and staff and follow up on enquiries.
- Administrative and Documentation Skills – Ability to maintain accurate records, prepare basic reports and organise operational documentation.
- Staff and Resource Coordination – Ability to coordinate assigned tasks, staff activities and programme resources.
- Problem-Solving and Decision-Making – Ability to identify operational issues, assess possible solutions and recommend improvements under supervision.
- Student Welfare and Service Quality – Ability to monitor student participation and welfare and escalate concerns appropriately.
- Enrolment and Business Support – Ability to support enrolment processes, parent follow-ups, outreach activities and programme development.
What we offer
Salary $2800
- Job Description
Other
Position: Educational/Training Institution Manager
Training Duration: 6 Months
- Six-Month Training Duration and Progression
Months 1–2: Orientation and Foundational Skills
Months 3–4: Practical Application and Coordination
Months 5–6: Applied Management and Operational Improvement
- Training and Supervision
The trainee’s progress will be reviewed throughout the six-month period to assess competency development, practical application of skills and readiness to undertake greater operational responsibilities.
Expected Outcome: By the end of the six-month training programme, the trainee should be able to coordinate routine centre operations, support educational programme management, handle administrative and parent-related matters, prepare operational reports and recommend improvements with appropriate guidance.