Assistant Manager (Automotive Workshop)
Job Summary
The Assistant Manager is responsible for supporting the daily operations of the Toh Tuck workshop, ensuring smooth workflow, high-quality vehicle servicing and repairs, excellent customer service, and effective staff management. The role assists the Branch Manager in achieving operational targets, maintaining workplace safety, and ensuring compliance with company policies and procedures.
Key Responsibilities
- Daily Workshop Operations
- Assist in managing the daily operations of the Toh Tuck workshop.
- Monitor vehicle servicing, repairs, and job progress to ensure timely completion.
- Coordinate job assignments and manpower allocation to maximize workshop productivity.
- Ensure proper handling of customer vehicles, tools, equipment, and workshop facilities.
- Monitor work quality and ensure repairs are completed according to company standards.
- Staff Management and Supervision
- Supervise mechanics, service advisors, and other workshop staff.
- Monitor staff attendance, punctuality, discipline, and work performance.
- Provide guidance and on-the-job training to employees.
- Ensure staff comply with company policies, safety procedures, and standard operating procedures (SOPs).
- Assist in staff scheduling, leave planning, and manpower arrangements.
- Customer Service and Complaint Handling
- Assist service advisors in handling customer enquiries and service requests.
- Address customer feedback and complaints professionally and promptly.
- Ensure customers receive accurate updates on repair progress, costs, and vehicle collection arrangements.
- Maintain good customer relationships to encourage repeat business and customer satisfaction.
- Sales and Business Performance
- Support the Branch Manager in achieving workshop revenue and productivity targets.
- Identify opportunities to recommend additional servicing, repairs, and related automotive services based on customers' needs.
- Monitor daily job orders, sales performance, and workshop workload.
- Assist in promoting workshop services and improving customer retention.
- Quality Control and Safety
- Ensure completed repairs and servicing meet the company's quality standards.
- Conduct or coordinate vehicle inspections before customer handover.
- Ensure proper use and maintenance of tools, machinery, and workshop equipment.
- Maintain a clean, organised, and safe working environment.
- Ensure compliance with workplace safety requirements and company procedures.
- Administration and Reporting
- Monitor job cards, repair orders, quotations, invoices, and vehicle records.
- Ensure workshop documentation is accurate and properly maintained.
- Prepare daily or periodic reports on workshop performance, manpower, and operational issues.
- Report significant customer complaints, staff issues, equipment breakdowns, and operational risks to management.
- Assist with stock monitoring and the control of workshop consumables and spare parts.
Job Requirements
- Minimum 3–5 years of experience in automotive workshop operations, preferably with supervisory experience.
- Diploma or relevant qualification in Automotive Technology, Business Administration, or a related field is an advantage.
- Good knowledge of vehicle servicing, repair processes, and workshop workflow.
- Strong leadership, communication, and problem-solving skills.
- Able to manage multiple tasks and work under pressure.
- Customer-oriented, responsible, and results-driven.
- Proficient in basic computer applications and workshop management systems.
- Willing to work according to the workshop's operating schedule.