Temporary Executive (Hawker Centre Operations)
Job Overview:
The Operator Tenancy Management Department (OTMD) is the operation arm of the Operator Management Division (OMD) that oversees the management of new hawker centres (known as aka Socially-conscious Enterprise Hawker Centre (SEHC)). OTMD works closely with appointed operators to ensure smooth management and operations of the hawker centres.
You will be supporting OTMD by assisting with centre management duties, engaging stallholders and vendors, and ensuring smooth day-to-day operations across assigned hawker centres, including night deployment where required
Job Scope:
Centre Operational Support
- Conduct routine inspections of assigned hawker centres and monitor cleanliness, maintenance and compliance with hawker centre rules and regulations
- Attend to stallholder feedback and on-ground issues, escalating to the covering Centre Manager as appropriate
- Conduct night inspections at specific HawkerCentres to manage late-night deliveries
- Monitor performance of Operator and carry out audit inspections on Operator’s performance
- Work with Operator to respond toincident-reporting, emergencies or service
Outreach and Communication
- Handle phone calls, email and walk-in queries orfeedback from stallholders pertaining to company's policies
- Engage and follow up with stallholders onrelevant schemes and operational matters
- Address feedback and concerns from stallholdersin a professional and timely manner
Administrative Support
- Collate information and prepare reports and statistics on centre operations andoutreach progress
- Maintain accurate records of inspections, feedback received and follow-up actions taken
- Handle administrative tasks as directed by supervisors
General Duties
- Collaborate with cross-functional team members to ensure consistent service delivery
- Maintain professional standards in all interactions with stakeholders
- Undertake additional business-related tasks as assigned by supervisors
Requirements:
- Enjoy field work and comfortable in market/ hawker centre environment
- Service-oriented with a pleasant disposition andpositive attitude
- Good interpersonal and communication skills
- Proficientin Microsoft Office Suite and general computer skills
- Able to communicate fluently
- Experience in frontline customer service or hawker centre operations will be an added advantage
- Meticulouswith an eye for detail
- Able to multi-task and work independently with minimal supervision
- Good team player, highly self-motivated, resourceful and proactive
- *Must be able to work night shifts as deployment at some Hawker Centre will include night hours; weekends and Public Holidays when required
Working Hours: Day Shift/Night Shift Contract Period: 3 months/6 months/9 months Salary: $14.50-$15.70/hr Location: Islandwide Hawker Centers/ Office: Scotts Road EA License No.: 96C4864 Reg No.: R26159658 BRANN LEONG CHUN HOE